Medical Receptionist

Inception Fertility; Florida; On-site; USD 35,000 - 55,000; Full time

Job summary

An exciting opportunity awaits as a Medical Receptionist at a thriving practice dedicated to transforming the fertility patient experience. This role involves managing the reception area, ensuring smooth operations, and providing exceptional customer service. You will play a vital part in guiding patients through their journey, handling documentation, and verifying insurance benefits. With a focus on professional growth, this position offers comprehensive health coverage, generous paid time off, and support for family building. Join a forward-thinking team committed to making a positive impact in the lives of families.

Benefits

Comprehensive Health Coverage

Family Building Support

Paid Parental Leave

18 Days of PTO Annually

401(k) Plan with Company Match

Lifestyle Spending Account

Health Savings Account (HSA)

Employee Referral Program

Continuing Education Reimbursement

Premium Calm Health Subscription

Qualifications

• 1 year of experience in a medical administrative or call center role.
• Understanding of health insurance policies and collection methods.

Responsibilities

• Manage reception area, greet and register patients.
• Collect and process patient payments and manage physician schedules.
• Organize patient charts and verify insurance information.

Skills

Medical Administrative Experience

Customer Service Skills

Bilingual (Spanish)

Education

High School Diploma

Job description

We have an immediate opening for a friendly, experienced Medical Receptionist to fill a full-time position at our Celebration location. This is an exciting and challenging position with a practice that continues to grow.

CRM is a physician practice of approximately 80 employees dedicated to the treatment of infertility. For more information on the company, please visit our website at www.ivforlando.com.CRM is part of Inception Fertility, a family of patient-centered, tech-enabled brands that together seek to redefine the fertility patient experience. At Inception, we touch every stage of the fertility life cycle—from egg donations and preservation to fertilization, pharmaceuticals, and even financing—making us well positioned to help patients build families regardless of what their unique journey looks like. Our diverse portfolio also enables us to offer exceptional opportunities for professional growth across several fertility-related specialties.

Hours: 7:00am – 3:30pm Mon – Fri, with weekend rotation.

Responsibilities:

· Responsible for the daily coverage of reception area including greeting and registering patients and ensuring a smooth flow of operation and customer satisfaction

· Provide direction and instruction for the completion of new patient documentation and all items needed by the practice for new and returning patients

· Obtain insurance information for new and returning patients for verification of benefits by financial counselors

· Collect and process patients’ payments and other patient financial activities as directed

· Manage cancellations and physician schedules to minimize any clinical downtime

· Manage the organization of patient charts, including entries into electronic medical charts and filing of physical charts

· Demonstrate an understanding of health insurance policies and collection methods (deductibles, coinsurance, copays, out-of-pocket maximums, etc.)

Requirements:

• High School Diploma or equivalent is required
• 1 year of MEDICAL ADMINISTRATIVE OR MEDICAL CALL CENTER experience is required
• Women's health experience preferred.
• Bilingual-Spanish is a plus!

Why You'll Love Working Here – Our Amazing Benefits:

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee only healthcare coverage option is also available.

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.