Medical Receptionist

ChenMed LLC; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Medical Receptionist (Care Facilitator) to enhance patient experience at their Olney location. This role requires exceptional customer service skills, bilingual fluency in English and Spanish, and a commitment to patient advocacy. Join a rapidly growing team dedicated to transforming healthcare for seniors, offering great compensation and benefits.

Benefits

Great compensation

Career growth

Work-life balance

Qualifications

• At least 1 year of experience in a medical clinic or similar environment required.
• BLS certification preferred.

Responsibilities

• Interact with patients, check-in and check-out, and schedule appointments.
• Verify insurance, collect copays, and assist with follow-up scheduling.
• Manage transportation aspects and ensure patient comfort.

Skills

Customer Service

Communication

Attention to Detail

Bilingual (English & Spanish)

Education

High school diploma or equivalent

Graduation from a recognized Medical Assistant program

Tools

Microsoft Office Suite

Job description

We’re unique. You should be, too.

We’re changing lives every day for our patients and team members. Are you innovative, entrepreneurial, and driven? Do you inspire others with kindness and joy?

We’re different from most primary care providers. As we expand rapidly, we need great team members.

*This position requires candidates to be bilingual and fluent in both Spanish and English (verbal & written).

The Medical Receptionist (Care Facilitator) at our Olney location is a key first contact for patients. This role involves serving as a patient advocate, delivering exceptional customer service, checking patients in and out, and providing basic administrative support. A successful Care Facilitator is committed to superior service and building trusting relationships with patients.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

1. Interact appropriately with patients, record information, greet, check-in, check-out, and schedule appointments. Conduct lobby checks for organization and cleanliness.
2. Serve as the gatekeeper for PCP and Specialist schedules, ensuring Top 40 patients are scheduled every 13 days.
3. Use computer systems to add new patient info, print forms, schedule appointments, respond to emails, and prepare New Patient packets. Ensure contact info is accurate.
4. Make “love” calls, mail birthday and greeting cards to patients for special events.
5. Answer phones, take detailed messages, and direct messages appropriately.
6. Communicate clearly about ChenMed clinical personnel to patients and others.
7. Verify insurance via phone or website, collect copays, and assist with follow-up and referral scheduling.
8. Escort patients to exam rooms, ensuring their comfort and well-being.
9. Act as HEDIS champion, providing visibility of HEDIS needs and reporting hospitalizations and census data.
10. Present customer service surveys at checkout and escalate if needed for service recovery.
11. Participate in daily and weekly huddles to discuss patient details.
12. Manage transportation aspects, including scheduling Uber/Lyft rides, medication and grocery deliveries, and handling driver issues.

Other responsibilities may include:

• Maintaining confidentiality of patient information and records.
• Reviewing patient info for completeness and accuracy.
• Transmitting correspondence via mail, email, or fax.
• Performing other duties as assigned by management.

KNOWLEDGE, SKILLS AND ABILITIES:

• Exceptional customer service and a passion for serving others.
• Knowledge of medical insurance and electronic medical records (EMR).
• Understanding of ChenMed products, services, policies, and procedures.
• Proficiency with phones, computers, and basic IT systems.
• Professional and courteous communication skills.
• Attention to detail for accuracy.
• Excellent verbal and written communication skills.
• Strong listening skills.
• Positive, professional attitude.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Willingness to travel up to 10% regionally.
• Bilingual fluency in English & Spanish (spoken and written).

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or equivalent required.
• Graduation from a recognized Medical Assistant program preferred.
• At least 1 year of experience in a medical clinic or similar environment required.
• BLS certification preferred.

We’re ChenMed, transforming healthcare for seniors and improving America’s healthcare. Family-owned and physician-led, we aim to enhance the health and well-being of our communities. We’re growing rapidly and looking for team members who want to make a difference.

Enjoy great compensation, benefits, career growth, and work-life balance with us. Join our team and make a difference every day.

Current Employee? Apply HERE

Current Contingent Worker? See the job aid HERE to apply.