Medical Receptionist

PHMC; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading public health organization is seeking a Medical Receptionist to manage front desk operations at community health centers. The role involves scheduling appointments, handling patient inquiries, and ensuring compliance with health regulations. Ideal candidates should possess strong organizational skills and experience in a medical office environment.

Qualifications

• 1-2 years in a medical office environment.

Responsibilities

• Manage all front desk functions in a primary care setting.
• Schedule appointments and handle patient inquiries.
• Register patients and verify insurance information.

Skills

Knowledge of billing

Insurance verification

Medical terminology

Strong organizational skills

Ability to manage multiple tasks

Education

High School Diploma or GED

Job description

Job Description: Medical Receptionist

PHMC is proud to be a leader in public health. All employees must receive the first Covid-19 vaccination dose by the first day of employment, which will be provided at no cost through our Health Centers.

Summary: The Medical Receptionist performs all front desk functions at primary care and community-based health centers serving underserved populations. This position reports to the Health Center Administrator.

Population Served:

• Pediatric (0-19 yrs.)
• Adult (19-64 yrs.)
• Geriatric (65+ yrs.)
• Nonage Specific Tasks (N/A)

Special Populations:

• Bariatric Patients: BMI >40 or >35 with comorbidities
• Patients with communication needs, developmental delays, end-of-life care, or under isolation precautions

Essential Duties and Responsibilities:

• Manage all front desk functions in a primary care setting
• Schedule appointments, including specialty and ancillary services
• Answer phones and handle patient inquiries
• Complete managed care referrals and obtain pre-authorizations as needed
• Register patients and verify insurance information
• Batch encounter forms daily and log referrals
• Follow up on reports from specialists and arrange patient transportation when necessary
• Assist patients and review charts for completeness
• File reports and charts, perform other duties as assigned

Compliance Responsibilities:

• Adhere to PHMC standards, policies, and procedures, including confidentiality and HIPAA
• Stay informed of relevant federal, state, and accreditation regulations
• Follow infection control and environment of care guidelines

Job Requirements:

Must be able to perform essential duties satisfactorily. Reasonable accommodations may be provided for disabilities.

Skills:

• Knowledge of billing, insurance verification, and medical terminology
• Experience with managed care plans and referral processes
• Strong organizational skills and a pleasant manner
• Ability to manage multiple tasks and be flexible

Experience: 1-2 years in a medical office environment

Education: High School Diploma or GED

Physical Demands: Standing, walking, sitting, and use of hands required; lifting up to 10 lbs.

Work Environment: Moderate noise, exposure to blood-borne pathogens with PPE use

Salary: Based on education and experience

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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