Medical Receptionist

Genesis Spine Joint and Regenerative Medicine; Federal Way (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Genesis Spine Joint and Regenerative Medicine is seeking an entry-level Medical Office Receptionist. The role includes answering multi-line phones, scheduling, and checking in patients for appointments.

The candidate will verify eligibility and benefits in the EMR, calculate copays and balances, and process incoming documents into charts. Minimum education/experience is 1–2 years in a related field or equivalent training.

Qualifications

• 1–2 years related experience and/or training or certification in a related field.
• Equivalent combination of education and experience.

Responsibilities

• Answer multi-line phones and triage calls as needed.
• Schedule patients according to scheduling guidelines.
• Check in patients for appointments.
• Verify patient eligibility and benefits in EMR.
• Prepare and notify patients of copays and balances due.
• Process incoming documents into patients’ charts (fax, scanning).

Skills

Phone handling

Scheduling

Check-in procedures

EMR knowledge

Copays and balances

Document processing

Education

1–2 years related experience

Related training or certification

Tools

EMR system

Job description

The Medical Office Receptionist is an entry-level position responsible for answering the phones and checking in patients, collecting copays and balances due as well as handling additional administrative tasks as needed

Duties include:

Answering multi-line phones and triage the call as needed

Scheduling patients according to the company’s scheduling guidelines

Checking in patients for appointments

Review of scheduled patients 48 hours in advance to include:

• Verify all data is correct and required information has been received.
• Verifying/document patients’ eligibility and benefits in EMR
• Preparing a calculation of copays and coinsurances as well as any other outstanding balances and notifying patients

Processing incoming documents into patients’ chart (fax inbox, scanning)

Minimum Education, Experience:

1 to 2 years related experience and/or training or certification in a related field; or equivalent combination of education and experience.