Medical Receptionist

Direct Orthopedic Care; Denton (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Direct Orthopedic Care in Denton, TX is seeking a Guest Ambassador to create a warm, professional first impression for every patient. You will manage arrival flow, collect information, verify benefits, and assist with scheduling, payments, and checkout in a fast-paced clinic setting.

The role requires excellent communication, empathy, and reliable computer skills, with a strong emphasis on HIPAA compliance and patient privacy. A collaborative team environment is offered.

Qualifications

• Greet guests and deliver courteous, attentive service.
• Maintain HIPAA compliance and protect PHI at all times.
• Be proactive, flexible and a strong team player.
• Demonstrate solid computer and phone skills.

Responsibilities

• Lead guest registration, benefits verification and checkout procedures.
• Collect guest payments at time of service.
• Oversee end-of-day closing procedures.
• Provide a genuine welcome and hospitality to guests.
• Maintain guest confidentiality and HIPAA compliance.
• Support office duties including mail distribution and lobby refreshment.

Skills

Active listening

Communication

Customer service

Teamwork

Attention to detail

Computer skills

Job description

Mission

As the Guest Ambassador, I report to the Practice Manager. I create the initial connection with all DOC guests and ensure that our Core Value of tenacious caring occurs from the moment they enter our DOC clinic until the time they exit. I do this by understanding the value of communication, a helpful hand and the importance of relating to one’s needs.

Lead Outcomes

• I lead registration, benefits verification and check out procedures.
• I am able to collect guest payments at time of service.
• I lead the end-of-day closing procedures.
• I provide a genuine welcome to our guests as they enter DOC and lead hospitality efforts by maintaining a courteous, attentive and professional manner.
• I maintain guest confidentiality and ensure PHI is secure at all times. I obtain a comprehensive knowledge and working understanding of HIPAA regulations and continual compliance.
• I lead DOC costumer service protocols to ensure each guest departs with all of their questions answered and check out procedure complete.
• I lead office duties including distribution of mail, maintain change till for accuracy, replacement of refreshments in lobby and other general office duties as assigned.

Core Responsibilities

• I facilitate guest flow by notifying providers and other team members of guests’ arrival, having awareness of delays, and providing continual communication with all.
• I provide assistance to new guests, update existing guest demographics, collect personal and financial information, and gather payments.
• I answer phones, return calls and schedule appointments in professional and timely manner while following all DOC protocols.
• I verify benefits information for guests and obtain test precertification/authorizations when necessary.
• I’m responsible for opening and closing clinic and for maintaining a clean and organized lobby throughout the day.
• I assist our guests as needed.

I exemplify the following competencies

• My leadership is proactive.
• My behaviors and standards model DOC’s values and deliver a service experience that is unrivaled.
• I use active listening skills.
• My behavior is enthusiastic.
• I enjoy working as part of a team.
• I am flexible and adaptable.
• I am able to lift up to 50lbs.
• I am proficient in computer skills.