Front Desk - Director of First Impressions

ClearSight Center; Oklahoma City (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

ClearSight Center in Oklahoma City seeks a Director of First Impressions to greet patients, manage front desk duties, and support clinic operations with exemplary service.

You'll handle scheduling, data entry into EHRs, payments, and multi-site coordination while maintaining professionalism and calm under pressure, adhering to HIPAA/PHI rules and the clinic's standards. This is a full-time hourly position with rotating Saturdays and a 7:30am–5:30pm schedule.

Qualifications

• High school diploma or equivalent required.
• Prior front desk, receptionist, or customer service experience preferred.
• Bi-lingual preferred.

Responsibilities

• Greets and welcomes patients and manages front desk interactions.
• Handles scheduling, follow-ups, and general inquiries with strong communication.
• Performs data entry into electronic health records and practice management systems; manages documents.
• Maintains accuracy while multitasking in a fast-paced environment.
• Complies with OSHA, HIPAA, and PHI requirements; supports clinic policies.
• Supports team and participates in special projects as needed.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Google Drive

Job description

The Director of First Impressions serves as the first point of contact for patients, providing a warm welcome and ensuring a professional, efficient front desk experience. This role supports clinic operations through exceptional customer service, data entry, scheduling, and administrative support while fostering a positive impression of the clinic.

Key Responsibilities:

• Greets and ensures all patients feel welcomed, valued, and confident in their choice of care provider.
• Provides excellent phone and in-person communication, including scheduling, follow-ups, and general inquiries.
• Performs quick and accurate data entry into electronic health records, insurance and practice management systems; electronic document management across multiple platforms.
• Performs multiple tasks simultaneously in a fast-paced environment while maintaining accuracy and professionalism.
• Remains current on relevant issues, practices, laws, policies, including OSHA, HIPPA & PHI requirements.
• Performs additional duties as assigned.

Collaborates:

• Works closely with front desk teammates and clinical staff to support efficient patient flow and operational needs.

Required:

• Travel to other locations for training or meetings as needed.
• Adhere to the company's core values and serve a culture of service.
• Take charge of front desk responsibilities with a calm and composed demeanor.
• Delegate or prioritize tasks effectively to meet workflow needs.
• Promote and participate in ongoing education and training.
• Commit to participating in strategic initiatives and special projects as needed.
• Complete relevant department certifications within designated timeframe.
  
• Ability to accept and verify all payment methods collected from patients including cash, check, credit cards and financing companies.
• Commit to a full-time position, working five days a week, with flexibility based on business needs, including rotating Saturdays (Required) Must be available: 7:30am to 5:30pm, Monday through Friday; Rotating Saturday schedule 7:30 – 11:30 am

Qualifications:

• Education: High school diploma or equivalent required
• Professional Appearance and Presentation Required
• Experience: Prior front desk, receptionist, or customer service experience preferred
• Strong computer and organizational skills including intermediate knowledge of Word, Excel, PowerPoint and Google Drive or similar cloud-based file management systems.
• Excellent phone and in-person communication skills.
• Ability to multi-task and maintain professionalism in a fast-paced environment.
• Values Alignment: Demonstrated commitment to core values – Be Precise, Honor Each Person, Reach for Remarkable, and Stay Humble.
• Bi-lingual Preferred

Non-exempt / Hourly Position

Reports to: Assistant Center Director