Medical Receptionist

Freedom Healthworks; Carmel (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

Freedom Healthworks is seeking a Receptionist to join our medical office team in Carmel, Indiana. The ideal candidate will excel in communication, manage appointments efficiently, and ensure a welcoming environment for our patients.

The role includes greeting visitors, managing the calendar, and collaborating with healthcare professionals to ensure an excellent patient experience. Previous experience with electronic health records is desirable.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to manage and multitask effectively.
• Experience with basic medical terminology.

Responsibilities

• Greeting patients and visitors in a friendly and professional manner.
• Managing the appointment and Google calendar.
• Organizing and maintaining patient medical records.
• Providing positive customer service over the phone.

Skills

Excellent communication skills

Professional demeanor

Ability to manage and multitask

Attention to detail

Experience with EHR

Basic knowledge of medical terminology

Job description

FreedomDocs is looking for a Receptionist to join our team in our medical office.

Qualifications Required

• Excellent communication skills, both written and verbal
• Professional and friendly demeanor when interacting with patients and healthcare professionals
• Ability to manage and multitask
• Great attention to detail
• Experience with electronic health records (EHR)
• Basic knowledge of medical terminology, processes, and office procedures

Role and Responsibilities

• Acting as Host to a premier Direct Primary Care in central Indiana
• Greeting patients and visitors in a friendly and professional manner ensuring they have a positive experience
• Providing ideas and recommendations on improving brand experience
• Obtain, verify, and enter all required information from patients including demographic, insurance, credit cards, FAA documents and class
• Providing information about the facility's services, policies, and procedures
• Scan and index incoming documents to the patient's Elation chart or company filing system
• Provide positive and courteous customer service over the phone, while maintaining a professional presence at all time
• Filling where needed to assure excellent member experience
• All other duties as assigned

Essential Duties

• Managing the appointment and Google “out of office” calendar
• Answer telephone/retrieving messages from Spruce promptly and professionally
• Maintain the waiting area, providing a warm and welcoming atmosphere for new and returning patients
• Schedule office appointments in computer system
• Collect copayments and process all incoming payments
• Organizing and maintaining patient medical records
• Collaborating with other members of the healthcare team, including nurses, physicians and other administration staff
• Notifying appropriate internal personnel in case of emergencies or urgent situations
• Coordinate physician communications with members, other providers, or outside constituents as directed by in-house doctors or Clinical Office Manager

Success Factors / Job Competencies

• Working with Computers – Using computers and computer systems (including hardware and software) program, enter data, or process information.
• Performing for or Working Directly with the Public – Performing for people or dealing directly with the public. This includes serving customers, receiving clients or guests
• Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems
• Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work
• Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

Performance Standards

• Being honest and ethical
• Willingness to be accountable for results
• Being careful about detail and thorough in completing work tasks
• Maintaining a professional work environment
• Being sensitive to others’ needs and feelings, while being understanding and helpful on the job
• Willingness to take on responsibilities and challenges