Medical Receptionist

Direct Orthopedic Care; Carrollton (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

Direct Orthopedic Care in Carrollton, TX seeks a Guest Ambassador who will be the first point of contact for DOC guests, ensuring tenacious caring from entry to exit.

You will manage registration, verify benefits, collect payments, open/close the clinic, coordinate with providers, answer phones, and maintain a welcoming, confidential lobby with HIPAA compliance. Strong communication and teamwork are essential; ability to lift up to 50 lbs.

Qualifications

• Experience in guest services or front desk preferred.
• Ability to collect payments and verify benefits.
• Proficient computer skills and HIPAA knowledge.
• Willingness to lift up to 50 lbs.

Responsibilities

• Greet guests and maintain a welcoming lobby.
• Notify providers of arrivals and manage guest flow.
• Verify benefits and collect payments.
• Answer phones and schedule appointments.
• Open and close the clinic; keep lobby clean.
• Protect PHI and ensure HIPAA compliance.

Skills

Guest service

Communication

HIPAA knowledge

Computer skills

Teamwork

Cash handling

Job description

As the Guest Ambassador, I report to the Practice Manager. I create the initial connection with all DOC guests and ensure that our Core Value of tenacious caring occurs from the moment they enter our DOC clinic until the time they exit. I do this by understanding the value of communication, a helpful hand and the importance of relating to one’s needs.

Lead Outcomes

• I lead registration, benefits verification and check out procedures.
• I am able to collect guest payments at time of service.
• I lead the end-of-day closing procedures.
• I provide a genuine welcome to our guests as they enter DOC and lead hospitality efforts by maintaining a courteous, attentive and professional manner.
• I maintain guest confidentiality and ensure PHI is secure at all times. I obtain a comprehensive knowledge and working understanding of HIPAA regulations and continual compliance.
• I lead DOC costumer service protocols to ensure each guest departs with all of their questions answered and check out procedure complete.
• I lead office duties including distribution of mail, maintain change till for accuracy, replacement of refreshments in lobby and other general office duties as assigned.

Core Responsibilities

• I facilitate guest flow by notifying providers and other team members of guests’ arrival, having awareness of delays, and providing continual communication with all.
• I provide assistance to new guests, update existing guest demographics, collect personal and financial information, and gather payments.
• I answer phones, return calls and schedule appointments in professional and timely manner while following all DOC protocols.
• I verify benefits information for guests and obtain test precertification/authorizations when necessary.
• I’m responsible for opening and closing clinic and for maintaining a clean and organized lobby throughout the day.
• I assist our guests as needed.

I exemplify the following competencies

• My leadership is proactive.
• My behaviors and standards model DOC’s values and deliver a service experience that is unrivaled.
• I use active listening skills.
• My behavior is enthusiastic.
• I enjoy working as part of a team.
• I am flexible and adaptable.
• I am able to lift up to 50lbs.
• I am proficient in computer skills.