Medical Receptionist

Dr Frank R Laurri, MD & Associates; City of Niagara Falls (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Paid holidays

Generous PTO

Flexible scheduling

Comprehensive benefits

Job summary

Frank R. Laurri MD & Associates is seeking a highly organized medical receptionist to join our fast-paced primary care practice. You will be the first point of contact for patients, delivering exceptional customer service and ensuring a smooth patient experience.

The role requires experience in medical office settings, strong administrative skills, and a commitment to patient care. Location: Niagara Falls and Clarence, NY; Shift: Monday–Friday 7:30 AM–5:30 PM; Medent EMR experience preferred.

Qualifications

• Experience in front desk operations within a medical office is preferred.
• Strong administrative and customer service skills.
• Ability to maintain patient confidentiality in HIPAA-regulated environments.

Responsibilities

• Greets and checks in patients, verifies demographics, collects payments.
• Schedules patient appointments and manages calendars.
• Answers phone calls and triages clinical needs for nursing/provider staff.
• Maintains accurate patient records in Medent EMR.

Skills

Front desk operations

Patient scheduling

Customer service

HIPAA compliance

Phone handling

Tools

Medent EMR

Job description

Frank R. Laurri MD & Associates is seeking a highly organized and patient-focused medical receptionist to join our fast paced primary care practice team.

As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth patient experience.

If you have experience in a medical office setting or posess strong administrative skills and a desire to help patients ,we encourage you to apply.

Location : 10175 Niagara Falls Blvd #1 Niagara Falls, New York 14304

9097 Main Street Clarence ,New York 14031

Shift/Hours Monday - Friday range 7:30 AM - 5:30 PM

Job Duties

• Greets and checks in patients upon arrival. Verifies demographics, checks insurance eligibility, collects and processes payments.
• Schedule patient appointments and manage appointment calendars.
• Answers direct phone calls addressing patient inquiries , redirecting calls to nursing/provider triaging clinical needs
• Maintains accurate patient records in EMR ( Medent).
• Ensures patient confidentiality in compliance with HIPAA regulations
• Provide excellent customer service with professionalism and strong interpersonal skills ensuring a positive experience for patients,vendors and other healthcare team members

Benefits:

• We offer a competetive salary $ 19.00-21.00 per hour and comprehensive benefit package with paid holidays, generous PTO and felxibile scheduling

Experience

• Experience with front desk operations, patient scheduling , customer service and Medent preferred. Willing to train