Medical Receptionist

Som Medical Practice; City of Lockport (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

401(k)

Competitive salary

Dental insurance

Health insurance

Job summary

Som Medical Practice in Lockport, NY is seeking a friendly Medical Receptionist to greet patients, manage appointments, and handle front-desk operations with accuracy and confidentiality. You will coordinate with clinical staff and ensure a welcoming environment for every patient.

Travel to our Niagara Falls office for the first 30 days of training is required, after which you will transfer to the Lockport location. Availability from 8am to 6pm is expected.

Qualifications

• Prior experience as a medical receptionist or in a healthcare front office setting preferred.
• Familiarity with medical terminology and insurance verification.
• Strong communication and patient-first attitude.

Responsibilities

• Greet and check in patients in a warm, professional manner.
• Schedule, confirm, and manage patient appointments using practice management software.
• Answer and direct incoming phone calls, emails, and patient inquiries.
• Verify patient insurance eligibility and collect co-pays at time of service.
• Maintain and update accurate patient records and demographic information.
• Coordinate referrals, authorizations, and communication between patients and clinical staff.
• Ensure the front desk and waiting area remain organized and welcoming.

Skills

Communication skills

Patient-first attitude

Multitasking

Organizational skills

Interpersonal skills

Education

High school diploma or equivalent

Medical administrative certification (a plus)

Tools

EHR/EMR systems

Microsoft Office

Job description

Benefits:

• Employee discounts
• Paid time off
• 401(k)
• Competitive salary
• Dental insurance
• Health insurance

About the Role:

Som Medical Practice in Lockport, NY is looking for a friendly and organized Medical Receptionist to be the welcoming face of our practice. This is a great opportunity to join a dedicated healthcare team where your people skills and attention to detail make a real difference every day.

Responsibilities:

• Greet and check in patients in a warm, professional manner
• Schedule, confirm, and manage patient appointments using practice management software
• Answer and direct incoming phone calls, emails, and patient inquiries
• Verify patient insurance eligibility and collect co-pays at time of service
• Maintain and update accurate patient records and demographic information
• Coordinate referrals, authorizations, and communication between patients and clinical staff
• Ensure the front desk and waiting area remain organized and welcoming

Requirements:

• Prior experience as a medical receptionist or in a healthcare front office setting preferred
• Familiarity with medical terminology, EHR/EMR systems, and insurance verification
• Strong communication and interpersonal skills with a patient-first attitude
• Ability to multitask and stay organized in a fast-paced clinical environment
• Proficiency in Microsoft Office and general computer skills
• High school diploma or equivalent required; medical administrative certification a plus
• Dependable, detail-oriented, and committed to patient confidentiality (HIPAA)

About Us:

Som Medical Practice is a trusted healthcare provider serving the Niagara Falls, NY community with compassionate, patient-centered care. Our team is committed to creating a supportive and respectful environment for both our patients and our staff. We take pride in fostering a workplace where every team member feels valued and empowered to grow.

• *MUST BE ABLE TO TRAVEL TO OUR NIAGARA FALLS OFFICE FOR TRAINING FOR THE FIRST 30 DAYS, THEN TRANSFER TO OUR LOCKPORT OFFICE
• *MUST BE AVAILABLE BETWEEN THE HOURS OF 8AM AND 6PM