Medical Receptionist

Family Medicine Austin; Cedar Park (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Employer-covered medical insurance

Bonuses

Job summary

Family Medicine Austin is seeking a friendly Medical Receptionist to welcome patients, manage check-in/out, answer calls, and schedule appointments in a busy clinic environment. The role emphasizes empathy, organization, and clear communication to ensure a smooth patient experience.

Responsibilities include coordinating with medical staff, updating records, verifying insurance, handling payments, and maintaining a tidy reception area while providing excellent customer service.

Qualifications

• Two years of customer service experience.
• Advanced computer proficiency.
• Experience with EMR systems, preferably e-ClinicalWorks.

Responsibilities

• Greet patients and guide them through check-in/out.
• Answer phones and handle inquiries efficiently.
• Schedule appointments and coordinate with medical staff.
• Process payments and handle billing inquiries.
• Update patient records in EMR and maintain accuracy.
• Verify insurance benefits and collect co-pays.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Outgoing Personality

Urgency

Tools

e-ClinicalWorks

Job description

Summary:

Are you a friendly and organized individual who thrives in a busy environment? Join our welcoming medical practice as a Medical Receptionist! In this pivotal role, you'll be the first point of contact for our patients, providing them with a warm greeting and ensuring they feel comfortable and cared for from the moment they walk in. You will play an essential role in maintaining the smooth operation of our practice, helping to create a positive experience for everyone who visits. Your exceptional communication skills will shine as you answer phones, schedule appointments, and handle patient inquiries with grace and efficiency. We are looking for someone who not only possesses excellent administrative skills but also understands the importance of empathy and compassion in a medical setting. Your attention to detail will help you manage patient records accurately, while your ability to multitask will ensure that everything runs smoothly during busy hours. If you're passionate about providing outstanding customer service and are eager to be a part of a team dedicated to patient care, we would love to hear from you!

Hours and Location:

• Weekdays M - F.
• 8 Hour Days.
• As Early As 7:15 AM.
• As Late As 5:30 PM.

Clinic Locations:

• Primary Location: 500 W Whitestone Blvd, Cedar Park TX 78613.
• As Needed: 1106 Clayton Lane, Austin TX 78723.
• As Needed: 1500 West 38th Street, Austin TX 78731.

Essential Functions:

• Greet patients warmly and guide them through the check-in and check-out process.
• Comfort patients by anticipating anxieties and effectively answering patient questions.
• Notify Medical Assistants of patient arrivals.
• Process patient payments and handle billing inquiries effectively.
• Assist in coordinating communication between medical staff and patients to facilitate care.
• Optimize provider schedules and patient satisfaction with efficient scheduling.
• Update patient records.
• Verify financial records and collecting patient co-pays and charges while filing and expediting claims.
• Verify insurance benefits and add benefits to EMR.
• Schedule patient comprehensive physical screenings by determining available appointment openings.
• Reschedule canceled and no-show appointments.
• Responsible for collecting patient insurance information for verification purposes.
• Responsible for entering data into various electronic systems, as well as maintaining the integrity and accuracy of the data.
• Ensure the reception area is tidy, welcoming, and well-stocked with necessary materials.

Additional Duties and Responsibilities:

• Follow all HIPAA regulations.
• Maintain professional conduct and appearance in workplace settings.
• Complete other assigned duties as directed.

Working Conditions and Physical Requirements:

• Regularly required to sit or stand.

Education and Experience:

• Computer Proficient – Advanced.
• Customer Service – 2 years.
• Ambitious outgoing personality.
• Communication Skills: Genuine, clear, unreserved, persuasive.
• Sense of urgency and problem-solving skills.
• EMR Systems. Preferably e-ClinicalWorks.
• A friendly smile and a passion for helping others.
• POSITIVE, professional attitude and code of conduct.
• Medical Assistant Experience a plus; experience rooming patients, taking vitals, recording vitals and medical history, assessing and documenting patients’ needs.

Benefits:

Benefits include accrued paid time off, paid holidays, employer-covered medical insurance premiums, and opportunities for bonuses.