Medical Receptionist

Lubbock Spine Institute; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

3 Medical plans

2 Dental plans

Vision Plan

Life and AD&D insurance

Option to increase Life and AD&D

Short-Term Disability

Long-Term Disability

Freshbenies

Bi-lingual preferred

Job summary

Lubbock Spine Institute is seeking a Medical Receptionist to be the welcoming face of our clinic. The role requires handling front desk duties in a professional, HIPAA-compliant manner and maintaining patient confidentiality while providing excellent service.

The position involves insurance verification, processing payments, scheduling, and general clerical tasks in a busy medical office setting. Bilingual ability is preferred and insurance knowledge is a plus.

Qualifications

• Strong customer service skills and professional communication.
• Ability to handle HIPAA and privacy requirements.
• Proven clerical or administrative experience in a clinical setting preferred.

Responsibilities

• Welcomes and greets patients and visitors at the front desk.
• Checks in patients following clinic procedures and HIPAA rules.
• Verifies insurance and communicates balances to patients prior to appointments.

Skills

Customer service

Phone skills

Computer knowledge

Confidentiality

Education

High School Diploma

Job description

Job Purpose

The Medical Receptionist is the “face” of the company for all visitors. This position ensures all clerical duties are properly followed in accordance to clinical policies and procedures.

Job Purpose

The Medical Receptionist is the “face” of the company for all visitors. This position ensures all clerical duties are properly followed in accordance to clinical policies and procedures.

Ensuring patient confidentiality is upheld to clinic and HIPAA standards. While always fostering an environment which promotes patient comfort and trust.

Duties And Responsibilities

• Welcomes and greets patients/clients/visitors in a manner that is helpful.
• Properly checking in all patients following the clinic procedures and HIPAA requirements.
• Verifies insurance and informs patients of any existing balances noted in the EMR systems a week prior to the patient's scheduled appointment.
• Obtains payment for in office visits and properly documents all financial transactions to adhere to clinic standards.
• Sets up via approved patient payment arrangements; tracks and monitors all patient payment arrangement to ensure accuracy and full payment.
• Performs day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, and data entry.
• Adheres to all clinic policies on safety and security; keeps computer system passwords strictly confidential.
• Adheres to privacy protocols in accordance to clinic policies and procedures and HIPAA requirements.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized.
• Receives all incoming mail and packages and distributes to the appropriate personnel.
• Attends scheduled department staff and clinical meetings as instructed.
• Performs additional related duties as needed.

You will love it here if you:

• Understand the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA and clinic
• Must have the ability to exercise a high degree of diplomacy; excellent customer service and interpersonal communication
• Basic math
• Intermediate computer knowledge and
• Intermediate to advance phone skills; able to effectively relate via the telephone and in-person to better serve the needs of the clinic, patients, clients, and
• Prior administrative or clerical experience in a clinical or community based
• High School Diploma; additional qualifications will be a plus
• Must have insurance knowledge

Working conditions

• Operates computers, scanners, telephones, and additional office equipment.
• Work a full 10‑hour shift in an office medical setting beginning at 6:30AM
• Must wear appropriate dress code attire in accordance to company policy and procedures.
• Able to sit and stand for long periods of time.
• Minimal lifting required with maximum of 50 lbs.

Benefits

• 3 Medical plans to choose from
• 2 Dental plans to choose from
• A Vision Plan
• The company provides life and accidental death & dismemberment (AD&D) insurance.
• Options to increase Life and AD&D insurance for yourself and your family
• Short-Term Disability
• Long-Term Disability
• Freshbenies (Telemedicine, Behavioral Health and medical bill auditing and redirection of medical care via Advocacy)
• Bi-lingual is preferred.

We are an Equal Opportunity Employer EEO AA M/F/Vet/Disability. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, protected veteran status or disability.