Receptionist Team Lead

DOCS Dermatology Group; Jackson (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k matching

Company paid life insurance

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group is seeking a Receptionist Lead to oversee daily reception operations and ensure a smooth patient experience across our dermatology practices. The role blends frontline patient interaction with team coordination and collaboration with managers to keep the office running efficiently.

Ideal candidates have 2+ years of reception experience, familiarity with medical terminology, and a strong customer service mindset.

Qualifications

• 2+ years reception experience in a medical setting.
• Ability to learn related center tasks and assist management and physicians.
• Self-motivated to achieve high patient care and customer service standards.

Responsibilities

• Answer multi-line phones.
• Greet patients and vendors.
• Sign patients in and out while collecting insurance information.
• Enter patient data into EHR systems.
• Schedule patient appointments by phone and at checkout desks.
• Collect outstanding balances and copays.
• Provide patients with support and guidance as needed.
• Train new team members and coach current staff.
• Serve as a point of contact for the DOCS billing team.
• Develop and implement opportunities to increase efficiency.

Skills

Reception experience

Customer service

Medical terminology

Team leadership

Education

High School diploma

Tools

EHR systems

Job description

Company Overview

At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

Summary

The Receptionist Lead is responsible for overseeing and supporting the daily operations of the reception team while ensuring a smooth and efficient patient experience. In addition to performing core reception tasks, the Receptionist Team Lead will also collaborate with other teams and managers to ensure efficiency across the organization.

Job Responsibilities

• Answer multi-line phones.
• Greet patients and vendors.
• Sign patients in and out while obtaining insurance information and any other necessary patient data.
• Enter patient data into EHR systems.
• Schedule patient appointments both on the phone and at checkout desks.
• Collect outstanding balances and copays.
• Provide patients with support and guidance as needed.
• Maintain a safe, secure and healthy work environment by establishing and following standards and procedures.
• Assist the Office Manager in creating the reception team’s weekly schedule.
• Review provider schedule to utilize override capabilities when appropriate.
• Address patient concerns, team concerns, and serve as a point of escalation for reception issues that arise.
• Train new team members and provide coaching for existing team members.
• Serve as the point of contact for the DOCS billing team.
• Process returned statements.
• Develop and implement opportunities to increase efficiency.
• Spot check reception work and run audits.
• Review daily deposits and deliver cash deposits to the bank (when applicable).
• Interview candidates.
• Document an file HIPAA/incident reports
• Other duties as assigned.

Benefits

• Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.

Minimum Qualifications

• High School diploma or equivalent certificate.
• 2+ years reception experience (2+ years).
• Prior experience with medical terminology (preferred)
• Ability to learn related center tasks and be of assistance to management and physicians.
• Self-motivated to achieve the highest patient care and customer service standards.

Physical Demands

• Employees may be regularly required to sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard while performing the duties of this job.
• Prolonged periods of sitting at a desk.