Medical Receptionist

FREEDOM HEALTHWORKS LLC; Carmel (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

FREEDOM HEALTHWORKS LLC is seeking a Receptionist to join the team in Carmel, Indiana. The ideal candidate will excel in communication and have a professional demeanor, ensuring a welcoming environment for patients. Responsibilities include greeting patients, managing appointments, collecting payments, and organizing medical records. This role requires multitasking and a basic understanding of medical terminology and electronic health records. Join us to make a positive impact in our healthcare community.

Qualifications

• Excellent communication skills, both written and verbal.
• Professional demeanor when interacting with patients.
• Experience with EHR and basic medical terminology.

Responsibilities

• Greet patients and visitors professionally.
• Manage appointment and Google calendar.
• Maintain patient medical records.

Skills

Excellent communication skills

Professional and friendly demeanor

Ability to manage and multitask

Great attention to detail

Experience with electronic health records (EHR)

Basic knowledge of medical terminology

Job description

FreedomDocs is looking for a Receptionist to join our team in our medical office.

Qualifications Required

• Excellent communication skills, both written and verbal
• Professional and friendly demeanor when interacting with patients and healthcare professionals
• Ability to manage and multitask
• Great attention to detail
• Experience with electronic health records (EHR)
• Basic knowledge of medical terminology, processes, and office procedures

Role and Responsibilities

• Acting as Host to a premier Direct Primary Care in central Indiana
• Greeting patients and visitors in a friendly and professional manner ensuring they have a positive experience
• Providing ideas and recommendations on improving brand experience
• Obtaining, verifying, and entering all required information from patients including demographic, insurance, credit cards, FAA documents and class
• Providing information about the facility's services, policies, and procedures
• Scanning and indexing incoming documents to the patient's Elation chart or company filing system
• Providing positive and courteous customer service over the phone, while maintaining a professional presence at all times
• Filling where needed to assure excellent member experience
• All other duties as assigned

Essential Duties

• Managing the appointment and Google “out of office” calendar
• Answering telephone/retrieving messages from Spruce promptly and professionally
• Maintaining the waiting area by providing a warm and welcoming atmosphere for new and returning patients
• Scheduling office appointments in computer system
• Collecting copayments and processing all incoming payments
• Organizing and maintaining patient medical records
• Collaborating with other members of the healthcare team, including nurses, physicians and other administration staff
• Notifying appropriate internal personnel in case of emergencies or urgent situations
• Coordinating physician communications with members, other providers, or outside constituents as directed by in-house doctors or Clinical Office Manager

Success Factors / Job Competencies

• Working with Computers – Using computers and computer systems (including hardware and software) to program, enter data, or process information.
• Performing for or Working Directly with the Public – Performing for people or dealing directly with the public; serving customers, receiving clients or guests.
• Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
• Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances or negotiating with others.

Performance Standards

• Being honest and ethical
• Willingness to be accountable for results
• Being careful about detail and thorough in completing work tasks
• Maintaining a professional work environment
• Being sensitive to others’ needs and feelings, while being understanding and helpful on the job
• Willingness to take on responsibilities and challenges