Medical Receptionist

Loxo; Brockton (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Bay State Physical Therapy in Brockton, MA is seeking a Medical Receptionist to greet patients, answer phones, schedule appointments, and verify insurance. You will support clinic operations and help maintain accurate records in a fast-paced outpatient setting.

The role emphasizes customer service, organization, and teamwork within a friendly clinic environment that values patients and staff alike.

Qualifications

• Experience working in a medical office, healthcare setting, or front desk role is required.
• Knowledge of insurance verification and patient financial responsibilities is a plus.
• Strong communication and customer service skills are essential.
• Excellent organization and attention to detail are important in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service.
• Answer phones and assist with scheduling appointments.
• Verify insurance benefits and explain patient financial responsibilities.
• Manage patient intake forms and maintain accurate records.
• Coordinate referrals, authorizations, and insurance approvals.
• Support clinic operations and maintain efficient schedules.
• Assist with billing, payments, and administrative tasks.

Skills

Medical office experience

Customer service

Insurance verification

Multitasking

Job description

Bay State Physical Therapy, a leading provider of outpatient physical therapy in the Northeast, is seeking a Medical Receptionist to join our team. At the Brockton clinic, we have a great work atmosphere with a focus on patients AND team members. Besides frequent singing in the clinic, we have festive theme days during the year for patients and team members to enjoy: Football Fridays, Merry Mondays during the holidays, “Wednesdays We Wear Pink”, and Sports Theme Day, just to name a few!

The Brockton clinic is located conveniently off Exit 18B of Route 24, near Boston Medical Center – South. We share our space with MCR Chiropractic and also offer massage therapy, giving our patients convenient access to additional needs they may have!

What You'll Do

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

What We're Looking For

• Experience in a medical office, healthcare setting, or front desk role required
• Knowledge of insurance verification and patient financial responsibilities preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment

Why Join Us?

• Supportive, team-oriented culture
• Opportunities for career growth and professional development
• Meaningful work that helps improve patients' lives every day
• Collaborative environment where teamwork and patient care come first

Bay State Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.