Medical Receptionist

Bay State Physical Therapy; Brockton (MA); On-site; USD 37,000 - 45,000; Full time

Job summary

Bay State Physical Therapy in Brockton, MA is seeking a Medical Receptionist to welcome patients, manage scheduling, verify insurance, and handle administrative tasks. You will support insurance processing, patient intake, and billing in a fast-paced outpatient setting.

The role emphasizes strong customer service, organization, and teamwork to ensure smooth clinic operations and excellent patient experiences day after day.

Qualifications

• Experience in a medical office, healthcare setting, or front desk.
• Understanding patient financial responsibilities and insurance verification.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service.
• Answer phones and assist with scheduling appointments.
• Verify insurance benefits and explain patient financial responsibilities.
• Manage patient intake forms and maintain accurate records.
• Coordinate referrals, authorizations, and insurance approvals.
• Support clinic operations and maintain efficient schedules.
• Assist with billing, payments, and administrative tasks.

Skills

Customer Service

Medical Office

Insurance Verification

Communication

Organization

Multitasking

Job description

Advance your career as a Medical Receptionist at Bay State Physical Therapy in Brockton , MA. Join the leading provider of outpatient physical therapy in the northeast!

The Brockton clinic is located conveniently off Exit 18B of Route 24, near Boston Medical Center - South. We share our space with MCR Chiropractic and also offer massage therapy, giving our patients convenient access to additional needs they may have!

What You'll Do

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

What We're Looking For

• Experience in a medical office, healthcare setting, or front desk role required
• Knowledge of insurance verification and patient financial responsibilities preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment

Why Join Us?

• Supportive, team-oriented culture
• Opportunities for career growth and professional development
• Meaningful work that helps improve patients' lives every day
• Collaborative environment where teamwork and patient care come first

Bay State Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

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