Medical Receptionist

Augusta Pain Consultants PC; Augusta (GA); On-site; USD 19,000 - 22,000; Full time

Job summary

Augusta Pain Center is seeking a Medical Office Receptionist to be the first point of contact for patients in Augusta, GA. This full-time role handles front desk duties, appointment scheduling, patient check-in/check-out, and insurance verification while maintaining patient confidentiality and HIPAA compliance.

Ideal candidates are organized, empathetic, with excellent communication and multitasking abilities to thrive in a fast-paced clinic environment. Experience with EMR systems is preferred.

Qualifications

• High school diploma or GED equivalent.
• Excellent verbal and written communication skills.
• A compassionate, professional demeanor with a strong customer service orientation.
• Strong organizational and time-management skills with the ability to multitask in a fast-paced environment.

Responsibilities

• Patient greeting and check-in: Greet patients and visitors in a friendly and professional manner, manage the check-in and check-out process, and ensure all necessary forms and information are collected.
• Scheduling: Manage a high-volume multi-line phone system, schedule appointments efficiently, and handle appointment confirmation calls.
• Patient information and records: Obtain, verify, and accurately enter and update patient demographic, insurance, and financial information in the EMR system.
• Financial duties: Collect co-pays, past-due balances, and process payments accurately.
• Insurance verification: Verify patient insurance eligibility and benefits and obtain pre-authorizations for procedures as needed.
• Patient communication: Answer patient questions, address concerns, and provide clear explanations of office policies and procedures.
• Administrative support: Perform general clerical duties, including scanning, faxing, and filing patient documents.
• Confidentiality: Maintain strict patient confidentiality in accordance with HIPAA regulations.
• Office upkeep: Ensure the reception and waiting areas are clean, tidy, and welcoming.

Skills

Customer service

Multitasking

Communication

Empathy

Education

High school diploma or GED

Tools

EMR systems (Epic Athena Cerner Greenway)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Receptionist

Full Time Augusta, Augusta, GA, US

3 days ago Requisition ID: 1029

Salary Range: $14.00 To $16.00 Hourly

Augusta Pain Center is a leading pain management clinic dedicated to providing comprehensive and compassionate care to patients suffering from acute and chronic pain. We offer a multidisciplinary approach, including interventional pain treatments, physical therapy and medication management. Our mission is to improve our patients' quality of life by reducing pain and restoring function through a team-based approach.

We are seeking a highly-organized, friendly, and empathetic Medical Office Receptionist to be one of our first points of contact for our patients. In this fast-paced, patient-focused role, you will perform front office duties to ensure a welcoming and efficient experience for all visitors. The ideal candidate will have excellent customer service skills and the ability to multitask in a compassionate manner, particularly when dealing with patients who may be in distress.

Key responsibilities include:

• Patient greeting and check-in: Greet patients and visitors in a friendly and professional manner, manage the check-in and check-out process, and ensure all necessary forms and information are collected.
• Scheduling: Manage a high-volume multi-line phone system, schedule appointments efficiently, and handle appointment confirmation calls.
• Patient information and records: Obtain, verify, and accurately enter and update patient demographic, insurance, and financial information in the Electronic Medical Records (EMR) system.
• Financial duties: Collect co-pays, past-due balances, and process payments accurately.
• Insurance verification: Verify patient insurance eligibility and benefits and obtain pre-authorizations for procedures as needed.
• Patient communication: Answer patient questions, address concerns, and provide clear explanations of office policies and procedures.
• Administrative support: Perform general clerical duties, including scanning, faxing, and filing patient documents.
• Confidentiality: Maintain strict patient confidentiality in accordance with HIPAA regulations.
• Office upkeep: Ensure the reception and waiting areas are clean, tidy, and welcoming.

Required qualifications:

• High school diploma or GED equivalent.
• Excellent verbal and written communication skills.
• A compassionate, professional demeanor with a strong customer service orientation.
• Strong organizational and time-management skills with the ability to multitask in a fast-paced environment.

Preferred qualifications:

• One to two years of experience as a medical receptionist, preferably within a pain management, neurology, or orthopedic practice.
• Proficiency with EMR systems such as Epic, Athena, Cerner or Greenway Prime Suite.
• Understanding of HIPAA regulations.

Why join our team?

• Be part of a collaborative and supportive team that is passionate about helping patients.
• Make a direct and positive impact on the patient experience.
• Work in an environment that values professional growth and development.