Front Desk Associate

Coastal Health; St. Marys (GA); On-site; USD 18,000 - 25,000; Full time

Job summary

Coastal Health in St. Marys, GA, is seeking a friendly Front Desk Receptionist to join our Spine & Pain Management team. You will be the first point of contact, greet patients, verify demographics and insurance, and schedule appointments with a welcoming, professional demeanor.

The ideal candidate has medical front desk experience, strong customer service skills, and comfort using EMR systems. This full-time role emphasizes accuracy, HIPAA compliance, and teamwork in a busy specialty clinic

Qualifications

• Previous medical office or front desk experience preferred
• Experience in a specialty or pain management practice is a plus
• Strong customer service and communication skills
• Professional and friendly demeanor
• Excellent attention to detail and organizational skills
• Ability to multitask in a fast-paced medical office
• Comfortable using computers and electronic medical record systems
• Knowledge of insurance verification and medical terminology is preferred
• Ability to maintain patient confidentiality and professionalism at all times
• Reliable attendance and a strong work ethic

Responsibilities

• Greet and check in patients in a friendly and professional manner
• Check patients in and out and verify demographic and insurance information
• Schedule, confirm, and reschedule patient appointments
• Answer incoming phone calls and assist patients with questions or direct calls appropriately
• Collect copays, deductibles, and other patient payments
• Obtain and maintain accurate patient information and documentation
• Assist with insurance verification and authorization processes as needed
• Communicate effectively with clinical staff, providers, and patients
• Maintain patient confidentiality and follow HIPAA guidelines
• Keep the front desk and waiting area organized and professional
• Assist with medical records, referrals, forms, and other administrative duties
• Provide excellent customer service and help create a positive patient experience

Skills

Customer service

Communication

Attention to detail

Organization

Multitasking

Professionalism

Job description

Job DetailsJob Location: Spine St. Marys - St. Marys, GA 31558Front Desk Receptionist – Spine & Pain Management

Location: St. Marys, GA- Coastal Health

Job Type: Full-Time

We are seeking a friendly, professional, and dependable Front Desk Receptionist to join our Coastal Health Spine & Pain team in St. Marys, GA. The ideal candidate will provide exceptional customer service while helping ensure the front office runs efficiently and patients feel welcomed and cared for.

Responsibilities

• Greet and check in patients in a friendly and professional manner
• Check patients in and out and verify demographic and insurance information
• Schedule, confirm, and reschedule patient appointments
• Answer incoming phone calls and assist patients with questions or direct calls appropriately
• Collect copays, deductibles, and other patient payments
• Obtain and maintain accurate patient information and documentation
• Assist with insurance verification and authorization processes as needed
• Communicate effectively with clinical staff, providers, and patients
• Maintain patient confidentiality and follow HIPAA guidelines
• Keep the front desk and waiting area organized and professional
• Assist with medical records, referrals, forms, and other administrative duties
• Provide excellent customer service and help create a positive patient experience

Qualifications

• Previous medical office or front desk experience preferred
• Experience in a specialty or pain management practice is a plus
• Strong customer service and communication skills
• Professional and friendly demeanor
• Excellent attention to detail and organizational skills
• Ability to multitask in a fast-paced medical office
• Comfortable using computers and electronic medical record systems
• Knowledge of insurance verification and medical terminology is preferred
• Ability to maintain patient confidentiality and professionalism at all times
• Reliable attendance and a strong work ethic

What We’re Looking For

We are looking for someone who is compassionate, dependable, team-oriented, and comfortable working directly with patients. The right candidate will be able to stay organized, communicate clearly, and provide a welcoming experience to every patient who walks through our doors.

If you enjoy helping people and want to be part of a supportive healthcare team, we would love to hear from you!

QualificationsMinimum 1 year experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.