Compassionate Medical Front Desk Specialist

Augusta Pain Consultants PC; Augusta (GA); On-site; USD 19,000 - 22,000; Full time

Job summary

Augusta Pain Center is seeking a Medical Office Receptionist to be the first point of contact for patients in Augusta, GA. This full-time role handles front desk duties, appointment scheduling, patient check-in/check-out, and insurance verification while maintaining patient confidentiality and HIPAA compliance.

Ideal candidates are organized, empathetic, with excellent communication and multitasking abilities to thrive in a fast-paced clinic environment. Experience with EMR systems is preferred.

Qualifications

• High school diploma or GED equivalent.
• Excellent verbal and written communication skills.
• A compassionate, professional demeanor with a strong customer service orientation.
• Strong organizational and time-management skills with the ability to multitask in a fast-paced environment.

Responsibilities

• Patient greeting and check-in: Greet patients and visitors in a friendly and professional manner, manage the check-in and check-out process, and ensure all necessary forms and information are collected.
• Scheduling: Manage a high-volume multi-line phone system, schedule appointments efficiently, and handle appointment confirmation calls.
• Patient information and records: Obtain, verify, and accurately enter and update patient demographic, insurance, and financial information in the EMR system.
• Financial duties: Collect co-pays, past-due balances, and process payments accurately.
• Insurance verification: Verify patient insurance eligibility and benefits and obtain pre-authorizations for procedures as needed.
• Patient communication: Answer patient questions, address concerns, and provide clear explanations of office policies and procedures.
• Administrative support: Perform general clerical duties, including scanning, faxing, and filing patient documents.
• Confidentiality: Maintain strict patient confidentiality in accordance with HIPAA regulations.
• Office upkeep: Ensure the reception and waiting areas are clean, tidy, and welcoming.

Skills

Customer service

Multitasking

Communication

Empathy

Education

High school diploma or GED

Tools

EMR systems (Epic Athena Cerner Greenway)

Job description

Augusta Pain Center is seeking a Medical Office Receptionist to be the first point of contact for patients in Augusta, GA. This full-time role handles front desk duties, appointment scheduling, patient check-in/check-out, and insurance verification while maintaining patient confidentiality and HIPAA compliance.

Ideal candidates are organized, empathetic, with excellent communication and multitasking abilities to thrive in a fast-paced clinic environment. Experience with EMR systems is preferred.