Medical Reception Supervisor - Primary Care Arbor Park

Trinity Health Grand Haven; Ypsilanti (MI); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Trinity Health IHA Medical Group in Michigan is seeking a Medical Reception Supervisor to oversee Medical Records and Medical Reception teams and collaborate with the Practice Manager. The role focuses on efficient patient workflow, high-quality customer service, staff satisfaction and meeting operational goals.

You will supervise day-to-day operations, coordinate scheduling and timekeeping, and step in as receptionist when needed, while communicating with office leadership and providers to

Competenze

• High School graduate or equivalent with coursework or seminars in management and supervision.
• Prefer Associate's or Bachelor's degree in Management, Healthcare Administration, or related field.
• Minimum 3 years' experience in a medical office with reception duties.
• Supervisory experience strongly preferred.

Mansioni

• Oversee day-to-day operations of Medical Records and Medical Reception to ensure efficient, customer-responsive procedures.
• Ensure efficient scheduling and manage timekeeping and attendance; fill in as receptionist when needed.
• Communicate with office leadership, providers, triage and staff on daily operations and protocols.
• Manage clerical audits and assist in budget development and oversights.
• Contribute to ensuring compliance with federal regulations and operational goals.

Conoscenze

Staff supervision

Customer service

Communication

Time management

Formazione

High School diploma or equivalent

Associates/Bachelors degree preferred in Management/Healthcare Administration

Descrizione del lavoro

Medical Reception Supervisor

Trinity Health IHA Medical Group is looking for a Medical Reception Supervisor to join our team. Responsible for overseeing the Medical Records and Medical Reception staff and other specified areas of the office in collaboration with office leadership and the Practice Manager. This includes accountability for efficient patient/workflow, customer satisfaction, staff satisfaction, productivity and achievement of operational goals as defined by practice leadership.

What You'll Do:

• Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations.
• Ensures efficient and effective scheduling for the medical records and medical reception staff and maintains Time & Attendance program; coordinating timekeeping and time-off requests. Fills in as medical receptionist when needed.
• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develop clinical protocols as needed to ensure compliance with federal regulations.
• Manages clerical audits, internal and external, for the office.
• Assists in the development and oversight of the office budget.

General Requirements:

• EDUCATION: High School graduate or equivalent with applicable college coursework or seminars in management and supervision. Prefer Associate's or Bachelor's degree in relevant field (Management, Healthcare Administration, etc.)
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: Minimum of 3 years' experience working in a medical office, with reception or cross-trained medical assisting duties required. Prior supervisory experience strongly preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.