Medical Reception Supervisor - Primary Care Arbor Park

Trinity Health MI; Ypsilanti (MI); Sur place; USD 40 000 - 55 000; Plein temps

Résumé du poste

Trinity Health IHA Medical Group is seeking a Medical Reception Supervisor to oversee the medical records and reception teams. This role ensures efficient patient workflow, high customer and staff satisfaction, and achievement of operational goals in collaboration with office leadership and the Practice Manager.

The position requires 3+ years in a medical office, supervisory experience preferred, and a high school diploma with management coursework or an advanced degree in healthcare

Qualifications

• High School diploma or equivalent; coursework in management beneficial.
• Associates or Bachelor's degree in Management, Healthcare Administration or related field preferred.
• Supervisory experience in a medical office is highly regarded.

Responsabilités

• Oversee day-to-day operations of medical records and medical reception areas.
• Ensure efficient scheduling and coordinate timekeeping and time-off requests.
• Communicate with office leadership, providers, triage and staff on issues impacting operations; develop protocols as needed.
• Manage clerical audits, internal and external.
• Assist in development and oversight of the office budget.

Connaissances

Staff supervision

Customer service

Workflow optimization

Communication

Team leadership

Formation

High School diploma or equivalent

Associates or Bachelor's in Management/Healthcare Administration

Outils

Timekeeping system (Time & Attendance)

Medical office software

Description du poste

Employment Type

Full time

Description

Trinity Health IHA Medical Group is looking for a Medical Reception Supervisor to join our team. Responsible for overseeing the Medical Records and Medical Reception staff and other specified areas of the office in collaboration with office leadership and the Practice Manager. This includes accountability for efficient patient/workflow, customer satisfaction, staff satisfaction, productivity and achievement of operational goals as defined by practice leadership.

What You'll Do

• Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations.
• Ensures efficient and effective scheduling for the medical records and medical reception staff and maintains Time & Attendance program; coordinating timekeeping and time-off requests. Fills in as medical receptionist when needed.
• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develop clinical protocols as needed to ensure compliance with federal regulations.
• Manages clerical audits, internal and external, for the office.
• Assists in the development and oversight of the office budget.

General Requirements

• EDUCATION: High School graduate or equivalent with applicable college coursework or seminars in management and supervision. Prefer Associate's or Bachelor's degree in relevant field (Management, Healthcare Administration, etc.)
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: Minimum of 3 years' experience working in a medical office, with reception or cross-trained medical assisting duties required. Prior supervisory experience strongly preferred.

Why Join Trinity Health IHA Medical Group?

• day-one benefits for eligible team members with no waiting period.
• Opportunities... etc
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.