Medical Program Manager & Instructor

Towson University; Towson (MD); Hybrid; USD 72,000 - 98,000; Full time

Benefits offered by this job

Telework up to 2 days/week

Health benefits

Job summary

Towson University invites applications for the Medical Program Manager & Instructor to lead healthcare workforce development programs including CCMA, EKG, and Phlebotomy. This role oversees labs, equipment, instructor recruitment, externships, and student success across programs.

The position requires a Bachelor's degree, 3 years of experience, and a relevant healthcare credential. Telework may be available up to two days per week after 90 days. Located on TU's Main Campus in Towson, MD.

Qualifications

• Bachelor's degree required; teaching or workforce development experience preferred.
• Three years of experience required; strong organizational and project management skills.
• Current healthcare credential or certification relevant to the instructional area is required.
• Experience with learning management systems (e.g., Blackboard) and Microsoft Office Suite is expected.

Responsibilities

• Provide operational and instructional leadership for healthcare instructional laboratories.
• Oversee instructor recruitment, support, and clinical externship partnerships.
• Manage equipment, inventory, and maintenance for labs and training devices.
• Develop and maintain course outlines, documentation, and alignment with certification standards.
• Support student success and program quality through data-driven improvements.

Skills

Organizational skills

Communication

Project management

Teaching/training

Education

Bachelor's degree

Healthcare credential or certification

Tools

Microsoft Office Suite

Learning Management Systems (LMS)

Blackboard

Job description

Towson University (TU) has earned distinction as both a top‑100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second‑largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivating the intellectual and personal growth of the entire university community. The Medical Program Manager & Instructor provides comprehensive operational and instructional leadership for healthcare workforce development programs, including Certified Clinical Medical Assistant (CCMA), EKG, and Phlebotomy programs. The position is responsible for the planning, implementation, quality assurance, and continuous improvement of healthcare training programs and serves as a key liaison among instructors, students, clinical partners, healthcare employers, university departments, and external stakeholders. The position independently manages multiple operational functions, including laboratory and equipment operations, instructor recruitment and support, clinical externship partnerships, student success, instructional delivery, program development, and workforce partnership initiatives. The position applies specialized healthcare knowledge and independent judgment to identify operational needs, resolve complex issues, improve program quality, and ensure programs effectively prepare students for industry certification and employment. Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

Responsibilities And Duties

• Laboratory, Equipment & Resource Management
• Provide operational leadership for healthcare instructional laboratories, ensuring facilities, equipment, supplies, and learning environments are safe, functional, adequately resourced, and prepared to support high-quality instruction.
• Develop and maintain systems for inventory management, supply forecasting, purchasing, equipment utilization, and replacement planning.
• Evaluate current and anticipate future laboratory and instructional resource needs based on enrollment, program growth, curriculum changes, and emerging healthcare industry practices, and make recommendations regarding equipment purchases, upgrades, replacement, and resource allocation.
• Oversee the maintenance, troubleshooting, cleaning, and repair of specialized healthcare training equipment, including EKG machines, simulation equipment, task trainers, and other clinical training devices.
• Diagnose routine equipment issues, determine when internal or specialized support is required, and coordinate service requests, vendor communications, warranties, repairs, and replacement of specialized instructional equipment.
• Establish and maintain equipment and maintenance records to support operational continuity and responsible resource management.
• Develop and implement standardized procedures for laboratory setup, equipment use, cleaning, storage, and maintenance.
• Develop and maintain systems for managing student and instructor uniforms and other program‑specific resources.
• Instructor Management
• Provide operational and instructional leadership to healthcare program instructors to ensure consistent, high‑quality delivery of standardized programs.
• Lead pre‑course planning meetings with instructional teams to establish expectations, review course schedules, identify potential challenges, and ensure instructor readiness.
• Serve as a subject matter resource and consultant to instructors regarding clinical content, instructional materials, laboratory activities, and curriculum implementation.
• Develop, maintain, and periodically evaluate course outlines and instructional documentation to ensure alignment with certification requirements, industry standards, and program objectives.
• Review course and instructor evaluations to identify trends, instructional challenges, and opportunities for improvement.
• Develop and implement recommendations for improving instructional quality and student outcomes based on evaluation data and program performance.
• Develop and maintain a qualified pool of healthcare professionals available for current and future instructional needs.
• Identify, recruit, and cultivate relationships with qualified healthcare subject matter experts, evaluating prospective clinical instructors based on their clinical expertise, instructional experience, professional credentials, and ability to effectively teach adult learners.
• Onboard new clinical instructors and ensure readiness prior to instructional assignments.
• Externship & Employer Partnerships
• Provide oversight for clinical externship operations across assigned healthcare programs, serving as a primary university contact for externship placement coordinators and proactively addressing placement challenges.
• Develop and maintain relationships with healthcare organizations and clinical partners to support student placement and workforce development objectives, while identifying opportunities to expand the network of clinical and employer partners to support program growth and student employment outcomes.
• Assess clinical partner capacity and program needs to identify appropriate externship opportunities and coordinate placement timelines, onboarding requirements, start dates, and expectations with clinical partners.
• Establish and maintain processes for matching students with clinical sites based on student interests, program requirements, partner capacity, and workforce needs.
• Resolve externship issues involving student attendance, professionalism, performance, or site concerns while balancing student needs with partner expectations.
• Monitor the quality and effectiveness of externship placements and identify opportunities to strengthen clinical partnerships.
• Gather feedback from healthcare partners regarding student preparation, performance, and workforce readiness and incorporate findings into program improvement efforts.
• Student Success, Program Quality, Strategic Workforce Initiatives

Student Success Leadership

• Provide comprehensive student support for students enrolled in CCMA, EKG, Phlebotomy, and related healthcare programs.
• Serve as a primary resource for students regarding academic progress, clinical preparation, certification requirements, and program expectations.
• Establish regular office hours and proactive student outreach practices to support persistence and completion.
• Monitor student progress within self‑paced learning management systems and identify students who may be at risk of falling behind.
• Address complex student concerns involving attendance, academic performance, professionalism, and program participation.
• Develop and implement appropriate interventions in collaboration with instructors and program staff to address barriers to student success.
• Evaluate student progress and program outcomes to identify trends and recommend changes to improve retention, completion, certification success, and workforce readiness.

Program Quality And Strategic Workforce Initiatives Leadership

• Serve as a healthcare subject matter expert in the development and expansion of workforce development initiatives.
• Research healthcare workforce trends, employer needs, and industry requirements to identify opportunities for new or expanded training programs and develop recommendations for new healthcare courses, credentials, and program offerings based on market demand and organizational priorities.
• Participate in the planning, development, implementation, and launch of new healthcare workforce programs.
• Establish relationships with healthcare employers, workforce organizations, community partners, and other stakeholders to identify opportunities for collaboration and program growth.
• Represent Continuing and Professional Studies at workforce development meetings, community and employer events, and other external engagements while contributing healthcare expertise to program marketing, recruitment, information sessions, website content, and other outreach initiatives.
• Develop content and communications that effectively articulate program value, career opportunities, and workforce outcomes.

Qualifications and Skills

Salary and Benefits

• Instruction & Clinical Education
• Provide classroom, laboratory, and/or hybrid instruction for up to 200 instructional hours annually in CCMA, EKG, and Phlebotomy programs.
• Deliver advanced, hands‑on clinical instruction that integrates healthcare theory, technical skills, simulation, and real‑world clinical practice.
• Demonstrate and evaluate clinical competencies using established program standards and industry expectations.
• Adapt instructional approaches to meet the needs of diverse adult learners while maintaining required curriculum and competency standards.
• Develop and implement instructional activities, assessments, simulations, and skills‑based learning experiences.
• Evaluate student competency and provide actionable feedback to support mastery of clinical skills.
• Incorporate current healthcare practices, technology, and industry expectations into classroom and laboratory instruction.
• Identify instructional gaps and recommend curriculum or laboratory enhancements to strengthen student preparation for certification and employment.
• Other duties as required
• Complete Unanet and other institutional administrative responsibilities in accordance with university requirements.
• Perform other duties and special projects as assigned.
• Bachelor's degree.
• Three years of experience.
• Current healthcare credential or certification relevant to the instructional area required.
• Teaching, training, or workforce development experience preferred.
• Strong organizational, communication, and project management skills.
• Ability to manage multiple priorities and work collaboratively with instructors, students, and external partners.
• Proficiency with Microsoft Office Suite and administrative systems.
• Experience with learning management systems, like blackboard
• Familiarity with NHA
• Oversee the maintenance, troubleshooting, cleaning, and repair coordination of specialized healthcare instructional equipment and task trainers to ensure operational readiness and compliance with instructional standards.
• Coordinate service and repair requests for clinical training equipment, including EKG machines and other laboratory devices, working with vendors and internal departments as needed.
• Lift, transport, and set up instructional materials, medical equipment, and supply boxes weighing up to 30 pounds.
• Bend, reach, stand for extended periods, and demonstrate clinical and laboratory procedures for instructional purposes.
• Combination of office, classroom, laboratory, clinical, and satellite campus environments.
• Occasional evening or weekend work may be required.
• Local travel between campuses and externship locations may be necessary.

Salary at $85,000 and a contract that offers annual leave, holidays, sick days. Contractual employees scheduled to work 30 or more hours per week may be eligible for subsidized health benefits coverage. The position is contingent on funds being available at time of hire. To learn more about our benefits, click here. TU also offers a variety of great perks and discounts, which can be found here. For consideration, please submit a cover letter and resume with your online application. This position will be open for a minimum of 14 days.

Organization: Business and Public Engagement Division Primary Location: Main Campus Job Posting: Sep 9, 2026