Medical Program Assistant Associate (MPAA)

TeemaGroup; Oshkosh (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

TEEMA Solutions Group is seeking a Medical Program Assistant Associate (MPAA) in Oshkosh, WI to provide essential administrative support in a fast-paced healthcare environment. You will manage patient and legal requests for medical record reviews, support scheduling for clinicians, and maintain confidential records while ensuring timely processing of documentation.

This role requires strong organization, discretion, and proficiency with Microsoft Office and EMR systems to handle 40–50 requests

Qualifications

• High school diploma or equivalent required; post-secondary education in healthcare administration or medical office support preferred.
• Experience in a medical office, healthcare administration, health information management, or related field preferred.
• Experience working with EMR/EHR systems.
• Knowledge of HIPAA and medical record confidentiality requirements.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and standard office equipment.
• Ability to handle confidential information with professionalism and discretion.
• Ability to manage multiple priorities in a fast-paced healthcare environment.

Responsibilities

• Process and manage patient and legal requests for medical record reviews and releases.
• Retrieve, review, redact, and prepare healthcare records in accordance with applicable privacy regulations and organizational policies.
• Coordinate and facilitate medical record reviews and document releases.
• Scan and accurately upload approximately 400 medical records/documents per week into the EMR system.
• Provide administrative support to approximately 12 clinicians, assisting with scheduling, documentation, correspondence, and other daily operational needs.
• Maintain accurate electronic records and ensure all documentation is filed appropriately.
• Prioritize and manage a high-volume workload while meeting established deadlines.
• Communicate professionally with patients, attorneys, healthcare providers, and internal departments.
• Perform general administrative duties to support efficient clinic operations.

Skills

Attention to detail

Oral and written communication

Microsoft Office proficiency

Discretion and confidentiality

Multi-tasking

Education

High school diploma or equivalent

Healthcare administration or medical office support education

Tools

EMR/EHR systems

Job description

Job Title: Medical Program Assistant Associate (MPAA)
Shift: Monday through Friday,7:45am - 4:30pm

Overview:
The Medical Program Assistant Associate (MPAA) provides essential administrative support within a fast-paced healthcare environment. This role is responsible for managing patient and legal requests for medical record reviews, ensuring timely processing of healthcare documentation, and supporting clinical staff with a variety of administrative functions. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while maintaining strict confidentiality.

What you will be doing:

• Process and manage patient and legal requests for medical record reviews and releases.


• Retrieve, review, redact, and prepare healthcare records in accordance with applicable privacy regulations and organizational policies.


• Coordinate and facilitate medical record reviews and document releases.


• Scan and accurately upload approximately 400 medical records/documents per week into the electronic medical record (EMR) system.


• Provide administrative support to approximately 12 clinicians, assisting with scheduling, documentation, correspondence, and other daily operational needs.


• Maintain accurate electronic records and ensure all documentation is filed appropriately.


• Prioritize and manage a high-volume workload while meeting established deadlines.


• Communicate professionally with patients, attorneys, healthcare providers, and internal departments.


• Perform general administrative duties to support efficient clinic operations.

What you must have:

• High school diploma or equivalent required; post-secondary education in healthcare administration or medical office support preferred.


• Previous experience in a medical office, healthcare administration, health information management, or related field preferred.


• Experience working with Electronic Medical Records (EMR/EHR) systems.


• Knowledge of HIPAA and medical record confidentiality requirements.


• Strong attention to detail and organizational skills.


• Excellent written and verbal communication skills.


• Proficiency with Microsoft Office and standard office equipment.


• Ability to handle confidential information with professionalism and discretion.


• Ability to manage multiple priorities in a fast-paced healthcare environment.

This is a high-volume administrative position requiring exceptional organizational and time management skills. The role routinely manages 40–50 patient and legal medical record requests each month while supporting multiple clinicians and maintaining a significant document scanning workload. Success in this position requires the ability to work independently, maintain accuracy under pressure, and effectively prioritize competing responsibilities.