Medical Practice Specialist

The University of New Mexico; Monte Largo Hills (NM); Hybrid; USD 43,000 - 61,000; Full time

Benefits offered by this job

Benefits eligible

Hybrid schedule

Tuition remission

Dependent education benefits

Job summary

The University of New Mexico’s Department of Ophthalmology and Visual Sciences seeks a Medical Practice Specialist to strengthen clinical workflows, revenue integrity, and ModMed optimization across UNMMG and University Hospital. This role will establish ownership of practice operations and serve as the primary resource for workflow development and compliance.

You will develop standardized procedures, produce productivity reporting, and educate staff to improve billing, documentation, and

Qualifications

• High school diploma or GED plus 7 years of related experience.
• Degree(s) above minimum may substitute for experience on a year-for-year basis.
• Experience improving revenue cycle, productivity, or clinical operations preferred.

Responsibilities

• Develop ModMed workflows, templates, and processes to support operations.
• Monitor and improve charge capture, denials, and revenue integrity.
• Create productivity reports and reconcile physician data for accuracy.
• Support documentation, coding practices, and compliance.
• Educate faculty, staff, and clinicians on workflows and billing impact.
• Coordinate with departments and systems for standardized processes.
• Identify opportunities to reduce inefficiencies and improve care operations.

Skills

Operational analytics

Revenue cycle optimization

Process improvement

Cross-functional collaboration

Education

High school diploma or GED

Tools

ModMed

Job description

Medical Practice Specialist

TheDepartment of Ophthalmology and Visual Sciences within the University of NewMexico School of Medicine is seeking a dynamic and detail-oriented MedicalPractice Specialist (MPS) to support the department’s continued clinical,financial, and operational growth. Ophthalmology is an expanding academicdepartment with increasing clinical volume, faculty recruitment, activeresearch programs, and a robust residency program. This position will providededicated operational expertise to strengthen clinical workflows, optimizeModernizing Medicine (ModMed), improve revenue integrity, enhance physicianproductivity reporting, and support documentation and compliance across thedepartment.

TheMPS will serve as a strategic operational partner to departmental leadership,faculty, clinical staff, UNMMG, University Hospital, and other keystakeholders. The position will establish clear ownership of practiceoperations and serve as the department’s primary resource for ModMed workflowdevelopment, process creation and standardization, productivity reporting,documentation integrity, and revenue cycle optimization. The role will helpensure that clinical workflows, documentation, charge capture, coding, anddownstream billing processes are aligned and consistently executed.

KeyResponsibilities

• ModMed Optimization & Workflow Standardization: Develop, implement, and continuously improve specialty-specific ModMed workflows, templates, visit types, attestations, and processes to support efficient clinical operations, accurate documentation, and appropriate charge capture.
• Revenue Cycle & Revenue Integrity: Monitor and improve charge capture, denials, write-offs, non-billable encounters, documentation-related revenue loss, and other revenue cycle opportunities in collaboration with UNMMG and University Hospital.
• Physician Productivity & Data Integrity: Develop, validate, and distribute recurring and ad hoc productivity reports; reconcile wRVU and encounter discrepancies; and establish reliable prospective processes to improve the accuracy and credibility of physician productivity data.
• Documentation & Compliance: Support standardized documentation, teaching physician attestations, coding practices, and clinical workflows to improve compliance, reimbursement, and reporting accuracy.
• Provider & Staff Education: Provide ongoing education and training to faculty, residents, technicians, scribes, schedulers, and clinical support staff regarding ModMed workflows, documentation requirements, charge capture, and processes that directly impact billing, productivity, and compliance.
• Cross-System Coordination: Coordinate workflows and reconciliation efforts across ModMed, UNMH, UNMMG, and other clinical systems and serve as a liaison between departmental leadership, clinical teams, coding, billing, and revenue cycle partners.
• Operational Process Development: Create and standardize operating procedures and workflows, identify process gaps, implement sustainable solutions, and monitor outcomes to support continuous operational improvement.
• Clinical Practice Operations: Identify opportunities to improve clinical efficiency, patient workflows, premium service processes, ancillary revenue capture, and coordination with external clinical partners.
• Data Analysis & Strategic Support: Collect, analyze, interpret, and present operational, financial, productivity, and revenue cycle data to support departmental decision-making and strategic planning.
• Continuous Improvement: Proactively identify opportunities to reduce preventable denials, write-offs, non-billable activity, documentation deficiencies, and administrative burden while improving revenue capture and operational performance.

Thisposition offers an opportunity to play a critical role in the continued growthof the Department of Ophthalmology and Visual Sciences. The MPS will helpestablish the operational infrastructure necessary to support expandingclinical services, faculty growth, new workflows, and the department’scontinued investment in ModMed. The position will work closely withdepartmental leadership and clinical partners to translate data and operationalfindings into standardized, sustainable processes that improve financial performance,compliance, provider confidence, and patient care operations.

See the Position Description for additional information.

Minimum Qualifications

High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Demonstrated success improving revenue cycle, revenue integrity, productivity, or clinical practice operations within an outpatient medical practice; experience in Ophthalmology is strongly preferred.
• Demonstrated ability to analyze and synthesize complex operational, financial, productivity, or revenue cycle data and develop data-driven recommendations that resulted in measurable improvements in efficiency, productivity, revenue, or practice performance.
• Demonstrated success developing, standardizing, or optimizing a clinical or revenue cycle workflow, with measurable improvement in efficiency, accuracy, patient access, revenue capture, compliance, or provider/staff adoption.
• Demonstrated success leading or coordinating a multidisciplinary operational improvement initiative involving physicians, clinical staff, administrative staff, coding, billing, and/or revenue cycle stakeholders within an academic medical or similarly complex healthcare environment.
• Demonstrated experience using an electronic medical record and practice management system to identify and resolve operational, documentation, charge capture, scheduling, or revenue cycle opportunities and implement sustainable improvements; experience with Modernizing Medicine (ModMed) is strongly preferred.

Campus

Health Sciences Center (HSC) - Albuquerque, NM

Department

Department of Ophthalmology (409A)

Employment Type

Staff

Staff Type

Term - Full-Time

Term End Date

06/30/2028

Status

Exempt

Pay

Monthly: $3,882.67 - $5,453.07

Benefits Eligible

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required

Yes

Eligible for Remote Work

Yes

Eligible for Remote Work Statement

This position is eligible for a hybrid schedule

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.