Medical Phone Operator

Cardiology Associates of Alabama; Mobile (AL); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Paid time off

Paid sick leave

401(k) with company match

Life insurance

AD&D insurance

Flexible spending account (FSA)

Free parking

Competitive pay

Supportive team environment

Descrizione del lavoro

Cardiology Associates of Alabama in Mobile, AL is seeking a friendly Phone Operator to join our team. This full-time, day-shift position handles patient calls, schedules appointments, and routes inquiries to the appropriate departments, ensuring courteous and accurate information is provided.

The ideal candidate will have customer service or healthcare exposure, strong communication skills, and the ability to multitask in a fast-paced medical office.

Competenze

• Previous customer service or healthcare experience preferred.
• Strong verbal and written communication skills.
• Excellent phone etiquette and interpersonal skills.

Mansioni

• Answer incoming patient calls promptly and professionally
• Schedule appointments and assist with patient inquiries
• Route calls to appropriate departments and clinical staff
• Provide accurate information regarding appointments, messages, and office procedures
• Maintain professionalism and excellent customer service at all times
• Document patient communication accurately
• Collaborate with team members to improve patient experience and workflow efficiency
• Assist with general front-office communication tasks as needed

Conoscenze

Phone etiquette

Communication

Customer service

Multitasking

Teamwork

Strumenti

Microsoft Office

Descrizione del lavoro

Location: Providence Office
6701 Airport Blvd, Mobile, AL 36608

Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team in Mobile, Alabama. In this important role, you will serve as a primary point of contact for patients by providing exceptional customer service and ensuring prompt, accurate communication.

The ideal candidate is dependable, team-oriented, and able to manage a high volume of patient calls in a fast-paced healthcare environment. Previous customer service or medical office experience is preferred, but we are willing to train motivated candidates who are eager to learn and grow.

This is a full-time, day shift position with no weekends and paid holidays off.

Schedule & Benefits

• Monday–Friday
• Day shift only
• No weekends
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Paid sick leave
• 401(k) with company match
• Life insurance
• AD&D insurance
• Flexible spending account (FSA)
• Free parking
• Competitive pay
• Supportive team environment

Responsibilities

• Answer incoming patient calls promptly and professionally
• Schedule appointments and assist with patient inquiries
• Route calls to appropriate departments and clinical staff
• Provide accurate information regarding appointments, messages, and office procedures
• Maintain professionalism and excellent customer service at all times
• Document patient communication accurately
• Collaborate with team members to improve patient experience and workflow efficiency
• Assist with general front-office communication tasks as needed

Qualifications

• Previous customer service or healthcare experience preferred
• Strong verbal and written communication skills
• Excellent phone etiquette and interpersonal skills
• Ability to multitask in a fast-paced medical office environment
• Basic computer and Microsoft Office skills required
• Positive attitude and willingness to learn
• Ability to work effectively in a team setting

Work Location

Mobile, Alabama – Providence Location