Patient Communications Specialist — No Weekends

Cardiology Associates of Alabama; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Paid sick leave

401(k) with company match

Life insurance

AD&D insurance

Flexible spending account (FSA)

Free parking

Competitive pay

Supportive team environment

Job summary

Cardiology Associates of Alabama in Mobile, AL is seeking a friendly Phone Operator to join our team. This full-time, day-shift position handles patient calls, schedules appointments, and routes inquiries to the appropriate departments, ensuring courteous and accurate information is provided.

The ideal candidate will have customer service or healthcare exposure, strong communication skills, and the ability to multitask in a fast-paced medical office.

Qualifications

• Previous customer service or healthcare experience preferred.
• Strong verbal and written communication skills.
• Excellent phone etiquette and interpersonal skills.

Responsibilities

• Answer incoming patient calls promptly and professionally
• Schedule appointments and assist with patient inquiries
• Route calls to appropriate departments and clinical staff
• Provide accurate information regarding appointments, messages, and office procedures
• Maintain professionalism and excellent customer service at all times
• Document patient communication accurately
• Collaborate with team members to improve patient experience and workflow efficiency
• Assist with general front-office communication tasks as needed

Skills

Phone etiquette

Communication

Customer service

Multitasking

Teamwork

Tools

Microsoft Office

Job description

Cardiology Associates of Alabama in Mobile, AL is seeking a friendly Phone Operator to join our team. This full-time, day-shift position handles patient calls, schedules appointments, and routes inquiries to the appropriate departments, ensuring courteous and accurate information is provided.

The ideal candidate will have customer service or healthcare exposure, strong communication skills, and the ability to multitask in a fast-paced medical office.