Medical Omnichannel Engagement Leader (AI-Driven)

ZS; Princeton (NJ); Hybrid; USD 170,000 - 210,000; Full time

Job summary

ZS is seeking a Senior Manager for Medical Customer Engagement/Omnichannel. You will lead end-to-end client programs spanning strategy, technology, analytics, and implementation, while shaping omnichannel solutions in collaboration with Products and Platforms.

The role involves driving growth, managing senior client relationships, and coordinating with global teams to deliver large-scale programs. The ideal candidate brings an MBA and 10+ years in management consulting within life sciences, with

Qualifications

• MBA from a top university, strong academic performance.
• Approximately 10+ years of management consulting experience in healthcare/pharma.
• Experience selling, leading, and managing large-scale capability programs and solutions.
• Proven ability to partner with senior leaders and managers to unlock high-impact initiatives and products.
• Understanding of Medical Affairs and experience supporting related services and solutions.
• Expertise in solution and/or product development for strategy and product direction.
• Experience leading large cross-functional teams (consultants, developers, data scientists, etc.).
• Demonstrated success in revenue growth within existing clients and developing senior-level relationships.

Responsibilities

• Oversee end-to-end client programs spanning medical engagement strategy, technology, analytics, and implementation.
• Shape and advance Medical Customer Engagement/Omnichannel solutions in partnership with firm leadership.
• Lead large-scale engagement programs across pharma, incl. business development, demand management, sales and delivery.
• Provide strategic thought leadership by understanding client challenges and applying ZS expertise.
• Lead implementation and enablement of ZS platform solutions and innovations with client systems.

Skills

Executive leadership

Client relationship management

Strategic thinking

Healthcare/pharma domain

Cross-functional leadership

Business development

AI/Digital transformation

English fluency

Education

MBA from a top university

Job description

ZS is seeking a Senior Manager for Medical Customer Engagement/Omnichannel. You will lead end-to-end client programs spanning strategy, technology, analytics, and implementation, while shaping omnichannel solutions in collaboration with Products and Platforms.

The role involves driving growth, managing senior client relationships, and coordinating with global teams to deliver large-scale programs. The ideal candidate brings an MBA and 10+ years in management consulting within life sciences, with