Medical Omnichannel Engagement Leader

ZS; Princeton (NJ); Hybrid; USD 180,000 - 320,000; Full time

Benefits offered by this job

Total rewards package

Job summary

ZS Associates in Princeton, NJ seeks a Medical Customer Engagement / Omnichannel Manager to oversee end-to-end client programs, shaping digital engagement strategies and analytics-driven solutions for life sciences clients.

You will lead cross-functional teams, collaborate with product and platform groups, and drive AI-enabled innovations across medical engagement offerings, with a focus on delivering measurable client outcomes.

Qualifications

• MBA from a top university strongly preferred, with a record of strong academic performance.
• Approximately 10+ years of prior management consulting experience, preferably in the healthcare/pharmaceutical industry
• Experience selling, leading, and managing large-scale capability programs and solutions
• Proven ability to partner with senior leaders and managers to unlock high-impact initiatives and products.
• Understanding of Medical Affairs and experience supporting Medical Affairs services and solutions.
• Expertise in solution and/or product development, enabling meaningful contribution to product strategy.
• Experience leading large cross-functional teams (consultants, developers, data scientists, etc.).
• Demonstrated success in revenue growth within existing clients and developing new senior-level relationships across life sciences.
• Strong capability in shaping omnichannel/customer engagement strategy, implementation roadmaps, and operating models.
• Ability to support transformation programs spanning business strategy, analytics/AI, and digital technologies.
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

Responsibilities

• Manage multiple client engagements with significant direct client interaction, ensuring high-quality delivery across concurrent projects.
• Serve as a key leader in the Medical Customer Engagement & Omnichannel sub-space at the intersection of Digital Customer Experience and Medical & Evidence.
• Shape and evolve Medical Engagement/Omnichannel products by collaborating with ZS’s Products and Platforms business unit and driving AI/GenAI-enabled innovation.
• Lead large-scale medical engagement programs across pharma—including business development, demand management, sales, and delivery-while partnering with senior leaders and collaborating with other managers.
• Provide strategic thought leadership by deeply understanding client challenges and bringing the breadth of ZS expertise to address them.
• Lead implementation and enablement of ZS platform solutions and custom-developed capabilities, integrating with client systems while commercializing innovative offerings.
• Coach and mentor teams while coordinating with global counterparts on joint selling and large program delivery.
• Build and manage strong client relationships, introduce new ideas on medical engagement technologies and continuous improvement, and serve as a trusted advisor.
• Identify and pursue new opportunities across Medical Customer Engagement/Omnichannel, prepare compelling proposals and presentations, and update senior leaders on progress.
• Track evolving medical digital and domain trends to develop ZS points of view and drive innovative client solutions.
• Act as the single point of contact and advisor for clients, aligning business needs with solutions and services.

Job description

ZS Associates in Princeton, NJ seeks a Medical Customer Engagement / Omnichannel Manager to oversee end-to-end client programs, shaping digital engagement strategies and analytics-driven solutions for life sciences clients.

You will lead cross-functional teams, collaborate with product and platform groups, and drive AI-enabled innovations across medical engagement offerings, with a focus on delivering measurable client outcomes.