Medical Customer Engagement – Omnichannel Manager

ZS; Princeton (NJ); Hybrid; USD 170,000 - 210,000; Full time

Job summary

ZS is seeking a Senior Manager for Medical Customer Engagement/Omnichannel. You will lead end-to-end client programs spanning strategy, technology, analytics, and implementation, while shaping omnichannel solutions in collaboration with Products and Platforms.

The role involves driving growth, managing senior client relationships, and coordinating with global teams to deliver large-scale programs. The ideal candidate brings an MBA and 10+ years in management consulting within life sciences, with

Qualifications

• MBA from a top university, strong academic performance.
• Approximately 10+ years of management consulting experience in healthcare/pharma.
• Experience selling, leading, and managing large-scale capability programs and solutions.
• Proven ability to partner with senior leaders and managers to unlock high-impact initiatives and products.
• Understanding of Medical Affairs and experience supporting related services and solutions.
• Expertise in solution and/or product development for strategy and product direction.
• Experience leading large cross-functional teams (consultants, developers, data scientists, etc.).
• Demonstrated success in revenue growth within existing clients and developing senior-level relationships.

Responsibilities

• Oversee end-to-end client programs spanning medical engagement strategy, technology, analytics, and implementation.
• Shape and advance Medical Customer Engagement/Omnichannel solutions in partnership with firm leadership.
• Lead large-scale engagement programs across pharma, incl. business development, demand management, sales and delivery.
• Provide strategic thought leadership by understanding client challenges and applying ZS expertise.
• Lead implementation and enablement of ZS platform solutions and innovations with client systems.

Skills

Executive leadership

Client relationship management

Strategic thinking

Healthcare/pharma domain

Cross-functional leadership

Business development

AI/Digital transformation

English fluency

Education

MBA from a top university

Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

ZS's Insights & Analytics group

partners with clients to design and deliver solutions to help them tackle a broad range of business challenges. Our teams work on multiple projects simultaneously, leveraging advanced data analytics and problem-solving techniques. Our recommendations and solutions are based on rigorous research and analysis underpinned by deep expertise and thought leadership.

The Medical Customer Engagement / Omnichannel Manager will oversee end-to-end client programs spanning medical engagement strategy, technology, analytics, and implementation. This leader will shape and advance our Medical Customer Engagement/Omnichannel solutions in partnership with firm and practice leadership, manage a portfolio of medical engagement initiatives, cultivate strategic client relationships, and drive growth across existing and new accounts.

What You’ll Do

• Manage multiple client engagements with significant direct client interaction, ensuring high-quality delivery across concurrent projects.
• Serve as a key leader in the Medical Customer Engagement & Omnichannel sub-space at the intersection of Digital Customer Experience and Medical & Evidence.
• Shape and evolve Medical Engagement/Omnichannel products by collaborating with ZS’s Products and Platforms business unit and driving AI/GenAI-enabled innovation.
• Lead large-scale medical engagement programs across pharma—including business development, demand management, sales, and delivery—while partnering with senior leaders and collaborating with other managers.
• Provide strategic thought leadership by deeply understanding client challenges and bringing the breadth of ZS expertise to address them.
• Lead implementation and enablement of ZS platform solutions and custom-developed capabilities, integrating with client systems while commercializing innovative offerings (e.g., RWD solutions, segmentation, orchestration engines, content and channel integrations).
• Coach and mentor teams while coordinating with global counterparts on joint selling and large program delivery.
• Build and manage strong client relationships, introduce new ideas on medical engagement technologies and continuous improvement, and serve as a trusted advisor.
• Identify and pursue new opportunities across Medical Customer Engagement/Omnichannel, prepare compelling proposals and presentations, and update senior leaders on progress.
• Track evolving medical digital and domain trends to develop ZS points of view and drive innovative client solutions.
• Act as the single point of contact and advisor for clients, aligning business needs with solutions and services.

What You’ll Bring

• MBA from a top university strongly preferred, with a record of strong academic performance.
• Approximately 10+ years of prior management consulting experience, preferably in the healthcare/pharmaceutical industry
• Experience selling, leading, and managing large-scale capability programs and solutions
• Proven ability to partner with senior leaders and managers to unlock high-impact initiatives and products.
• Understanding of Medical Affairs and experience supporting Medical Affairs services and solutions.
• Expertise in solution and/or product development, enabling meaningful contribution to product strategy.
• Experience leading large cross-functional teams (consultants, developers, data scientists, etc.).
• Demonstrated success in revenue growth within existing clients and developing new senior-level relationships across life sciences.
• Strong capability in shaping omnichannel/customer engagement strategy, implementation roadmaps, and operating models.
• Ability to support transformation programs spanning business strategy, analytics/AI, and digital technologies.
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you’ll grow

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Work Authorization

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

Find Out More At

www.zs.com