Medical Office Support, West Hills Family Care

Praxis-Health; McMinnville (OR); Sur place; USD 25 000 - 32 000; Plein temps

Résumé du poste

West Hills Family Care, part of Praxis Health, is seeking an Experienced Medical Office Support with strong customer service for a full-time role. The position centers on phone interactions, front office tasks, and patient care coordination, behind the scenes at the clinic.

The ideal candidate learns quickly, stays organized, and represents our providers and brand professionally. Schedule is full-time, Monday–Friday, with a focus on accurate information handling and patient comfort.

Qualifications

• Must have aptitude to learn and passion to serve others.
• Thrives in a busy, fast-paced environment.
• Exceptional customer service, highly organized and detail oriented.

Responsabilités

• Greets, screens, and schedules patients.
• Inputs information into electronic health records and other support services platforms.
• Performs clerical duties related to clinical service.
• Prepares and processes correspondence. Answers routine medical administrative inquiries.
• Performs high volumes of reception duties including answering and screening telephone communications, relaying messages and information between patients and clinical team.
• Obtains, verifies, and updates patient information and provides support to patients and medical staff.
• Assists in medical record maintenance including retrieving and sending to offices and individuals as required by laws.
• Ensures scheduling accuracy for provider and patient time.
• Contributes to internal communication via multiple software programs.

Connaissances

Customer service

Scheduling

Phone support

Data entry

Attention to detail

Outils

Electronic health records (EHR)

Description du poste

Medical Office Support, West Hills Family Care

West Hills Family Care, of Praxis Health, is seeking an experienced Medical Office Support professional with outstanding customer service skills for a full time position.

We are looking to add a key player to the front office team, who will play an integral part in making sure patients get the care they need. We are looking to hire a rock star; someone who learns quickly, works hard, pays attention to detail- and if you’re an overachiever, bonus points! This job is located behind the scenes at the clinic, with your patient interaction being mainly over the phone, but with the patients’ care at the center of all the decisions you make! We expect that the ideal Scheduler will be eager, professional and represent our providers and our brand with ease as the voice of our clinic.

This position is customer service and patient care intensive, so we are searching for someone who is comfortable and willing to explain procedures, making even the most nervous patient or family member feel comfortable over the phone.

• Must have an aptitude to learn anda passion to serve others.
• Must be someone who thrives in a busy, fast-paced environment.
• Must have exceptional customer service skills, be highly organized, and detail oriented.

Schedule: Full-time; Monday - Friday

We are excited to share with you a short video that shows why the Praxis Health family is so special. Please click here: https://youtu.be/MrNWtn42prY

Essential Job Functions

• Greets, screens, and schedules patients.
• Inputs information into electronic health records and other support services platforms.

Performs clerical duties related to clinical service.

Prepares and processes correspondence. Answers routine medical administrative inquiries.

Performs high volumes of reception duties including but not limited to answering and screening telephone communication, relaying messages, questions, and other relevant
information between patients and their clinical team.

Obtains, verifies, and updates patient information and provides support services to patients and medical staff.

Assists in medical record maintenance including retrieving and sending to offices and individuals as requested and required by state and federal laws.

Ensures scheduling accuracy for ease and best use of provider and patient time.

Vital contributor to internal communication via multiple software programs.

Maintains files and assists in