Scheduling Coordinator - High Lakes Upper Mill

Praxis Health; Bend (OR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision with In-NETwrk

401(K) with discretionary employer be

Paid Time Off

Free clinical diagnostic laboratory in

Possible six-month and annual pay rise

Job summary

Praxis Health is seeking a Scheduling Coordinator to join our front office team in Bend, Oregon. This role mainly handles patient interactions over the phone, welcomes and screens patients, and schedules appointments while inputting accurate information into electronic health records.

On-the-job training is provided to help you learn quickly and perform clerical duties with precision. The ideal candidate is highly organized, detail-oriented, and committed to delivering excellent customer service

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Typing speed of at least 45 wpm.
• Medical office experience is a plus, but not required.

Responsibilities

• Greet, screen, and schedule patients.
• Enter patient information into electronic health records and other systems.
• Perform clerical duties related to clinical service.
• Handle routine medical administrative inquiries and correspondence.
• Support communication between patients and clinical team via phone.
• Assist in maintaining medical records and scheduling accuracy.
• Maintain office systems and operate office equipment as needed.
• Provide front desk and receptionist support as required.

Skills

Aptitude to learn

Customer service

Highly organized

Detail oriented

Education

High school diploma or GED

Job description

High Lakes Health Care - Upper Mill, part of Praxis Health, is looking for a Scheduling Coordinator with On-The-Job Training provided!!

We are looking to add a key player to the front office team, who will play an integral part in making sure patients get the care they need. We are looking to hire a rock star; someone who learns quickly, works hard, pays attention to detail- and if you’re an overachiever, bonus points! This job is located behind the scenes at the clinic, with your patient interaction being mainly over the phone, but with the patients’ care at the center of all the decisions you make! We expect that the ideal Scheduler will be eager, professional and represent our providers and our brand with ease as the voice of our clinic.

This position is customer service and patient care intensive, so we are searching for someone who is comfortable and willing to explain procedures, making even the most nervous patient or family member feel comfortable over the phone.

Compensation:

$18.00 - $20.00/hour, depending on experience

Schedule:

Monday - Friday 8:30 AM - 5:30 PM

In this role, you will greet, screen, schedule patients, input correct patient information, perform clerical duties related to clinical service and other medical receptionist duties as necessary.

• Must have an aptitude to learn and a passion to serve others.
• Must be someone who thrives in a busy, fast-paced environment.
• Must have exceptional customer service skills, be highly organized, and detail oriented.

We Offer

• Medical, Dental, Vision with In-Network & Custom Network discounts
• 401(K) with discretionary employer match
• Paid Time Off
• Free clinical diagnostic laboratory testing performed in house
• Strong performance and attendance may result in a six-month and annual pay increase!

Essential Job Functions

• Greets, screens, and schedules patients.
• Inputs information into electronic health records and other support services platforms.
• Performs clerical duties related to clinical service.
• Prepares and processes correspondence. Answers routine medical administrative inquiries.
• Perform high volumes of reception duties including but not limited to answering and screening telephone communication, relaying messages, questions, and other relevant information between patients and their clinical team.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Assists in medical record maintenance including retrieving and sending to offices and individuals as requested and required by state and federal laws.
• Ensures scheduling accuracy for ease and best use of provider and patient time.
• Vital contributor to internal communication via multiple software programs.
• Maintains files and assists in establishing office systems.
• Assists in the care and maintenance of office equipment.
• Performs medical receptionist duties as necessary.

Education And/or Experience

• High school diploma or general education degree (GED).
• 1 year customer service experience.
• Typing Skills: 45 wpm minimum.
• Experience in a medical office setting preferred, but not required.

About Our Company

Praxis Health is a family of medical groups providing high-quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff. The Praxis family approach is dynamically different from other healthcare companies in Oregon. We are not “big box” health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs. We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge. Come see how healthcare is done right!

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Stress can be triggered by multiple staff demands and deadlines.
• Work is performed in an office environment. Involves frequent contact with staff and patients.