Medical Office Support Staff

Ozark Center; Missouri; On-site; USD 30,000 - 42,000; Full time

Job summary

Ozark Center seeks a Medical Office Support Staff (MOSS) to greet visitors, answer calls, schedule follow-ups, and collect payments. The role emphasizes accurate data entry and HIPAA compliance while supporting both clients and providers in a compassionate, trauma-informed environment.

The ideal candidate has a high school diploma and preferred experience in medical office or billing activities, ensuring efficient daily operations across Ozark Center offices.

Qualifications

• High School Diploma or equivalent required.
• Preferred: 1 year medical office or billing experience.
• Experience with HIPAA and medical office procedures is a plus.

Responsibilities

• Receives incoming calls and checks voice mail; distributes messages as applicable.
• Maintain electronic scheduling calendar and reschedule appointments as needed.
• Collect payments for services rendered at the time of appointment.
• Enter data accurately and timely; follow HIPAA standards.

Skills

Customer service

Phone handling

Data entry

Education

High School Diploma or equivalent

Preferred: 1 year medical office or billing experience

Tools

EMR system

Billing software

Electronic scheduling system

Job description

Job Description Summary:The Medical Office Support Staff (MOSS) provides medical office support for all Ozark Center offices. They greet and assist individuals while ensuring the office runs effectively and smoothly, while balancing client and providers needs. They perform and maintain medical office duties. The MOSS demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. MOSS provides services to individuals impacted by a variety of behavioral health issues, recognizing that the individuals we serve often have experienced trauma that affects their development and adjustment.Education:High School Diploma or equivalentPreferred Qualifications:1 year of medical office experience or billing experience.Responsibilities:Receives incoming phone calls, checks voice mail, and distributes phone messages as applicable.Maintain electronic scheduling calendar for follow up appointments, reschedule appointments as needed.Collect payments for services rendered at the time of appointment.Follow HIPAA standards in securing protected health information.Enter data accurately and timely.The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.Perform all other duties as assigned.Physical Requirements:TB test upon hireOccasional lifting up to 20 poundsRequires normal range of hearing and manual dexterity sufficient to operate a keyboard, telephone, photocopier, and other office equipment as neededSufficient sensory-motor dexterity to complete motor skill tasks, including vision, hearing, and speech.Requires prolonged sitting, frequent standing, bending, and stooping.