Medical Office Support Specialist - New Directions

Freeman Health System; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Freeman Health System's Ozark Center seeks a Medical Office Support Staff (MOSS) to greet visitors and support daily office operations across multiple locations. The role emphasizes a warm, empathic approach and trauma-informed care.

Requirements include a High School Diploma or equivalent, with preferred 1 year of medical office or billing experience. Duties include answering calls, scheduling follow-ups, collecting payments, HIPAA compliance, and accurate data entry.

Qualifications

• High School Diploma or equivalent.
• 1 year of medical office or billing experience (preferred).
• Ability to follow HIPAA standards and protect patient information.

Responsibilities

• Greet and assist individuals in the office.
• Maintain electronic scheduling calendar for follow-ups.
• Collect payments for services rendered at the time of appointment.
• Follow HIPAA standards in securing protected health information.
• Enter data accurately and timely.
• Perform other duties as assigned.

Skills

Phone etiquette

Scheduling/calendar management

Billing basics

Education

High School Diploma or equivalent

Tools

Electronic scheduling calendar

Data entry systems

Job description

Job Description Summary: The Medical Office Support Staff (MOSS) provides medical office support for all Ozark Center offices. They greet and assist individuals while ensuring the office runs effectively and smoothly, while balancing client and providers needs. They perform and maintain medical office duties. The MOSS demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. MOSS provides services to individuals impacted by a variety of behavioral health issues, recognizing that the individuals we serve often have experienced trauma that affects their development and adjustment.

Education: High School Diploma or equivalent

Preferred Qualifications: 1 year of medical office experience or billing experience.

• Receives incoming phone calls, checks voice mail, and distributes phone messages as applicable.
• Maintain electronic scheduling calendar for follow up appointments, reschedule appointments as needed.
• Collect payments for services rendered at the time of appointment.
• Follow HIPAA standards in securing protected health information.
• Enter data accurately and timely.

The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Perform all other duties as assigned.

• TB test upon hire
• Occasional lifting up to 20 pounds
• Requires normal range of hearing and manual dexterity sufficient to operate a keyboard, telephone, photocopier, and other office equipment as needed
• Sufficient sensory-motor dexterity to complete motor skill tasks, including vision, hearing, and speech.
• Requires prolonged sitting, frequent standing, bending, and stooping.

Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center – the region’s largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women’s and children’s services. The system is supported by more than 7,000 employees and is the only Children’s Miracle Network Hospital in a 70-mile radius. For more information, visit Freeman Health System.