Medical Office Support Specialist - New Directions

Ozark Center; Missouri; On-site; USD 21,000 - 30,000; Full time

Job summary

Freeman Health System's Ozark Center is seeking a Medical Office Support Staff to greet visitors, answer calls, and help keep the office running smoothly. You will assist with scheduling, data entry, and patient payments while upholding compassionate, trauma-informed care.

Ideal candidates have a high school diploma and may have 1 year of medical office or billing experience; training is provided. This on-site role supports a multidisciplinary behavioral health team and patient services.

Qualifications

• High school diploma or equivalent required.
• 1 year of medical office or billing experience preferred.
• Strong communication and data-entry skills are essential.

Responsibilities

• Answer and route incoming phone calls and messages.
• Maintain electronic scheduling calendar and reschedule appointments as needed.
• Collect payments for services rendered at the time of appointment.
• Follow HIPAA standards to protect patient information.
• Enter data accurately and timely.
• Perform other duties as assigned.

Skills

Phone etiquette

Data entry

Scheduling

HIPAA compliance

Education

High School Diploma or equivalent

Billing experience

Job description

Job Description Summary:The Medical Office Support Staff (MOSS) provides medical office support for all Ozark Center offices. They greet and assist individuals while ensuring the office runs effectively and smoothly, while balancing client and providers needs. They perform and maintain medical office duties. The MOSS demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. MOSS provides services to individuals impacted by a variety of behavioral health issues, recognizing that the individuals we serve often have experienced trauma that affects their development and adjustment.Education:High School Diploma or equivalentPreferred Qualifications:1 year of medical office experience or billing experience.Responsibilities:Receives incoming phone calls, checks voice mail, and distributes phone messages as applicable.Maintain electronic scheduling calendar for follow up appointments, reschedule appointments as needed.Collect payments for services rendered at the time of appointment.Follow HIPAA standards in securing protected health information.Enter data accurately and timely.The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.Perform all other duties as assigned.Physical Requirements:TB test upon hireOccasional lifting up to 20 poundsRequires normal range of hearing and manual dexterity sufficient to operate a keyboard, telephone, photocopier, and other office equipment as neededSufficient sensory-motor dexterity to complete motor skill tasks, including vision, hearing, and speech.Requires prolonged sitting, frequent standing, bending, and stooping.