Medical Office Support Staff

Freeman Health System; Lincoln (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Ozark Center is seeking a Medical Office Support Staff (MOSS) to greet visitors, manage reception, and keep the medical office running smoothly across its offices. The role handles phone calls, appointment scheduling, collects payments, and ensures HIPAA compliance; requires a High School Diploma and preferably 1 year of medical office or billing experience.

Candidates should enter data accurately and perform other duties as assigned; physical requirements include lifting up to 20 pounds and

Qualifications

• High School Diploma or equivalent is required.
• Preferred: 1 year of medical office or billing experience.

Responsibilities

• Receives incoming phone calls, checks voice mail, and distributes phone messages as applicable.
• Maintain electronic scheduling calendar for follow up appointments, reschedule appointments as needed.
• Collect payments for services rendered at the time of appointment.
• Follow HIPAA standards in securing protected health information.
• Enter data accurately and timely.

Skills

Phone handling

Billing experience

Data entry

Education

High School Diploma or equivalent

Job description

Job Description Summary:

The Medical Office Support Staff (MOSS) provides medical office support for all Ozark Center offices. They greet and assist individuals while ensuring the office runs effectively and smoothly, while balancing client and providers needs. They perform and maintain medical office duties. The MOSS demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. MOSS provides services to individuals impacted by a variety of behavioral health issues, recognizing that the individuals we serve often have experienced trauma that affects their development and adjustment.

Education:

• High School Diploma or equivalent

Preferred Qualifications:

• 1 year of medical office experience or billing experience.

Responsibilities:

• Receives incoming phone calls, checks voice mail, and distributes phone messages as applicable.
• Maintain electronic scheduling calendar for follow up appointments, reschedule appointments as needed.
• Collect payments for services rendered at the time of appointment.
• Follow HIPAA standards in securing protected health information.
• Enter data accurately and timely.
• The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
• Perform all other duties as assigned.

Physical Requirements:

• TB test upon hire
• Occasional lifting up to 20 pounds
• Requires normal range of hearing and manual dexterity sufficient to operate a keyboard, telephone, photocopier, and other office equipment as needed
• Sufficient sensory-motor dexterity to complete motor skill tasks, including vision, hearing, and speech.
• Requires prolonged sitting, frequent standing, bending, and stooping.