Medical Office Support Staff

Ozark Center; Joplin (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Ozark Center in Joplin, MO is seeking a Medical Office Support Staff (MOSS) to provide friendly front-desk support across all offices, ensuring smooth operations and compassionate service.

You will answer calls, manage electronic scheduling, collect payments, enter data accurately, and uphold HIPAA standards while assisting patients and providers with a welcoming, professional demeanor.

High school diploma required; proficiency with Excel and Word preferred to maintain records and communications.

Qualifications

• Deals with the public verbally and in writing; strong interpersonal skills.
• Requires ability to effectively, courteously, and professionally deal with the public.
• Proficiency with computer applications (Excel and Word) to maintain records and scheduling.

Responsibilities

• Receives incoming phone calls, checks voice mail, and distributes messages as applicable.
• Maintain electronic scheduling calendar for follow up appointments, reschedule appointments as needed.
• Collect payments for services rendered at the time of appointment.
• Follow HIPAA standards in securing protected health information.
• Enter data accurately and timely.
• Perform all other duties as assigned.

Skills

Customer service

Written communication

Verbal communication

Education

High School Diploma or equivalent

Tools

Excel

Word

Scheduling software

Job description

Job Description Summary:The Medical Office Support Staff (MOSS) provides medical office support for all Ozark Center offices. They greet and assist individuals while ensuring the office runs effectively and smoothly, while balancing client and providers needs. They perform and maintain medical office duties. The MOSS demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. MOSS provides services to individuals impacted by a variety of behavioral health issues, recognizing that the individuals we serve often have experienced trauma that affects their development and adjustment.Education:High School Diploma or equivalentWork Experiences:Must be able to effectively, courteously, and professionally deal with the public both verbally and in writing.Working knowledge of computer applications such as Excel and WordResponsibilities:Receives incoming phone calls, checks voice mail, and distributes phone messages as applicable.Maintain electronic scheduling calendar for follow up appointments, reschedule appointments as needed.Collect payments for services rendered at the time of appointment.Follow HIPAA standards in securing protected health information.Enter data accurately and timely.The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.Perform all other duties as assigned.Physical Requirements:TB test upon hireOccasional lifting up to 20 poundsRequires normal range of hearing and manual dexterity sufficient to operate a keyboard, telephone, photocopier, and other office equipment as neededSufficient sensory-motor dexterity to complete motor skill tasks, including vision, hearing, and speech.Requires prolonged sitting, frequent standing, bending, and stooping.