Medical Office Supervisor – Surgery Operations

University of Maryland Faculty Physicians, Inc.; Baltimore (MD); Hybrid; USD 62,000 - 76,000; Full time

Job summary

University of Maryland Faculty Physicians, Inc. in Baltimore, MD seeks a supervisor to manage front desk operations and lead daily activities, ensuring patient satisfaction and efficient service delivery.

The role involves supervising staff, monitoring performance, coordinating with vendors, and partnering with leadership to improve operations, quality and safety while controlling costs.

Qualifications

• 3–5 years medical office experience in healthcare settings.
• Minimum of 2 years supervisory or team-leader experience.
• Knowledge of payer requirements for referrals and preauthorization.
• Experience in front and back office operations.
• Knowledge of GE, EPIC or similar computerized billing system.

Responsibilities

• Actively utilizes improvement strategies to positively impact operations.
• Supervises on-site activities to promote patient satisfaction.
• Assists in purchasing supplies and coordinating with vendors.
• Collaborates with lead physician to improve operations, quality and safety.
• Communicates operational issues to appropriate levels for resolution.
• Trains staff on service recovery and addresses patient concerns.
• Monitors department expenditures to identify cost containment opportunities.

Skills

Medical office experience

Supervisory experience

Payer requirements knowledge

Tools

GE

EPIC

Billing software

Job description

University of Maryland Faculty Physicians, Inc. in Baltimore, MD seeks a supervisor to manage front desk operations and lead daily activities, ensuring patient satisfaction and efficient service delivery.

The role involves supervising staff, monitoring performance, coordinating with vendors, and partnering with leadership to improve operations, quality and safety while controlling costs.