Medical Office Supervisor — Operations & Revenue Lead

Baptist Memorial Health Care Corporation; Germantown (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Germantown, TN is seeking a supervisor for clerical staff in our medical office. You will oversee patient check-in, scheduling and checkout operations, ensuring timely processing and excellent service.

The role requires a minimum of five years in medical office clerical work, with familiarity in medical coding and office operations. A high school diploma or equivalent is required, and training in EMR/Cadence updates and confidentiality is expected.

Qualifications

• Minimum high school diploma or equivalent.
• At least 5 years clerical experience in a medical office.
• Familiarity with medical coding and medical office operations.
• Eligibility to sit for AAPC/CPC examination

Responsibilities

• Provide direct supervision of clerical staff across patient check-in, scheduling and check-out to ensure efficiency and timely turnaround.
• Maintain payroll oversight for clerical staff including approval of time off, staffing and scheduling.
• Maintain clinic cash controls on day-to-day basis.
• Collaborate with providers and billing to support revenue cycle services and clinic operations.
• Educate and train clerical staff on EMR/Cadence updates and organizational policies.
• Fills in as needed for business continuity.
• Manage inventory of office supplies and confidentiality of staff information.
• Communicate updates to providers and staff to ensure high level of care.

Skills

Clerical experience

Staff supervision

Medical coding familiarity

Education

High School diploma or equivalent

Tools

EMR systems

Job description

Overview

Job Responsibilities

• Provides direct supervision of clerical staff serving in various roles, ensuring efficient and timely turnaround at patient check-in, scheduling and check-out stations.

• Maintains payroll oversight for clerical staff, including approval of time off, staffing and scheduling.

• Maintains clinic cash controls on day-to-day basis.

• Works with BOC to update provider schedules and make necessary changes.

• Fills in, when necessary, for the purpose of business continuity.

• Educates and trains all clerical staff members as to best practices, EMR/Cadence updates and organizational policies.

• Manages inventory of office supplies, including ordering and inventory maintenance.

• Maintains confidentiality and expectation of confidentiality among the clerical staff.

• Works closely with providers, providing updates when necessary.

• Communicates effectively with all providers, staff members and administrators, in order to provide a high level of care.

• Works closely with billing and coding services in order to promote efficient revenue cycle services.

• Supports clinic operations leader and clinic administration in ongoing initiatives as needed.

Experience

Minimum Required Preferred/Desired 5 years clerical experience in medical office

Education

Minimum Required Preferred/Desired High School diploma or equivalent

Training Description

Minimum Required Preferred/Desired Familiarity with medical coding and medical office operations

Special Skills Description

Minimum Required Preferred/Desired Licensure Description Minimum Required Preferred/Desired Eligibility to sit for AAPC/CPC examination