Office Supervisor

Primmed Pain Specialists; Las Vegas (NV); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

PriMMed seeks an experienced Office Supervisor to lead clinic operations, ensuring efficient front-office processes, smooth patient flow, and high-quality care in a fast-paced pain management setting. You will coordinate administrative functions, support providers, and drive compliance with HIPAA, OSHA, and internal policies while developing a strong, patient-centered team in Las Vegas, NV.

This full-time role emphasizes leadership, staff coaching, scheduling, and continuous process improvements

Qualifications

• Bachelor’s degree in Healthcare Admin, Business, or related field preferred.
• Minimum 3 years of medical office management or supervisory experience.
• Experience with EMR systems like eCW.
• Familiarity with pain management procedures and terminology preferred.
• Strong organizational, leadership, and communication skills.

Responsibilities

• Maintain smooth daily clinic operations including front office and patient flow.
• Lead and coach administrative staff to meet service standards.
• Ensure patient experiences are welcoming and professional.
• Improve inter-team communication between providers and leadership.
• Support HIPAA, OSHA compliance and clinic audits.

Skills

Leadership

Operational Excellence

Communication

Problem Solving

Patient-Centered

Education

Bachelor's degree in Healthcare Administration or related field

Tools

eCW EMR

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

PriMMed is seeking a high-performing Office Supervisor to lead our clinic operations and ensure patients receive efficient, compassionate, and high-quality care. This role is ideal for a strong operational leader who thrives in a fast-paced healthcare environment and enjoys developing teams, improving systems, and supporting providers.

You will serve as the operational backbone of the clinic, ensuring the front office, administrative operations, and clinical coordination run smoothly every day.

Who We Are

PriMMed is a growing healthcare organization focused on delivering exceptional patient care through operational excellence, collaboration, and accountability. Our clinics support providers specializing in pain management and interventional procedures, and we are committed to creating a supportive environment for both patients and staff.

Mission of the Role

The Office Supervisor ensures daily clinic operations run efficiently while maintaining excellent patient experiences, strong team performance, and compliance with healthcare regulations.

This role connects providers, administrative staff, and leadership, helping the clinic operate as one aligned team.

Outcomes (What Success Looks Like)

Within the first 12 months, the Office Supervisor will:

1. Maintain Smooth Daily Clinic Operations

• Ensure front office, scheduling, check-in/check-out, and patient flow operate efficiently every day
• Resolve workflow issues quickly and escalated appropriately

2. Lead and Support High-Performing Staff

• Maintain consistent staffing coverage and clear scheduling
• Coach administrative staff to meet performance and service standards

3. Deliver Excellent Patient Experience

• Maintain a welcoming and professional clinic environment
• Address patient concerns promptly and improve service recovery processes

4. Strengthen Operational Coordination

• Improve communication between providers, administrative staff, and leadership
• Ensure clinic schedules align with patient volume and provider availability

5. Maintain Compliance and Operational Standards

• Ensure adherence to HIPAA, OSHA, and internal policies
• Support clinic audits, documentation, and regulatory requirements

Competencies (WHO Method)

The ideal candidate demonstrates:

Leadership & Accountability

Ability to guide staff, enforce standards, and maintain operational discipline.

Operational Excellence

Strong ability to manage schedules, workflow, and daily clinic logistics.

Communication & Coordination

Clear communicator who can align providers, administrative teams, and leadership.

Problem Solving

Comfortable addressing workflow issues, patient concerns, and operational challenges quickly.

Patient-Centered Mindset

Committed to delivering a positive and professional patient experience.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, or related field (preferred)
• Minimum 3 years of medical office management or supervisory experience
• Experience with eClinicalWorks (eCW) or similar EMR systems
• Familiarity with pain management procedures and terminology preferred
• Strong organizational, leadership, and communication skills

Work Environment

• Professional medical office environment
• Full-time position
• Occasional schedule flexibility may be required based on clinic needs