Clinic Manager

Insight; Coldwater (MI); On-site; USD 50,000 - 75,000; Full time

Job summary

Insight, a Michigan medical practice, seeks an Office Manager to lead both clinical and clerical teams and oversee day-to-day operations to deliver superior patient experiences. You will foster a highly functional, engaged staff and assume risk management responsibilities for the practice.

The role emphasizes ensuring patient access, controlling overhead, and maintaining accurate HR, payroll, billing, and purchasing records while ensuring staff adherence to policies and procedures.

Qualifications

• Education requirements include a HS diploma or GED with 3+ years of supervisory experience or a Bachelor's in Business or Health Services.
• Excellent computer skills and the ability to lead both clinical and clerical staff.
• Experience with medical billing practices and ICD-10/CPT knowledge preferred.

Responsibilities

• Manage patient access to meet practice revenue/encounter and customer service targets.
• Maintain practice overhead to established financial target.
• Supervise, direct, and oversee responsibilities and duties of office staff to ensure productivity and efficiency.
• Coordinate reporting, benchmarking, and data collection to support quality, service, risk, and costs.
• Support academic integration by incorporating learners into the practice environment.
• Maintain accurate records including HR, payroll, billing, purchasing; communicate changes to staff.
• Schedule staff and verify hours worked; approve overtime and payroll hours.

Skills

Supervisory experience

Customer service orientation

Interpersonal skills

Organizational skills

Computer skills

Education

High School Diploma or GED

Bachelor's degree in Business or Health Services

Tools

Microsoft Word

Microsoft Excel

Job description

The Office Manager is responsible for the leadership of both clinical and clerical staff within the practice. Responsible for all day-to-day operational activities within the practice. Facilitates a team effort in the delivery of superior patient experience. Creates a highly functional, engaged team. Assumes the responsibility for the risk management of the practice.

Duties

• Manages patient access to meet practice revenue/encounter and customer service targets.
• Maintains practice overhead to established financial target.
• Manages and maintains reports, participating/coordinating benchmarking, and data collection to support quality, service, risk, and medical expense reduction.
• Supervises, directs, and oversees responsibilities and duties of office staff to ensure productivity and efficiency of office. Ensures that staff understands and follows established policies and procedures. Implements, defines, and supports policies and procedures in the practice with appropriate approvals.
• Supports academic integration by incorporating Learners into the Practice environment.
• Establishes and maintains accurate recordkeeping and filing systems to include HR, payroll, billing, purchasing, AP, clinical and operational requirements. Communicates changes to physicians and employees in a timely fashion.
• Prepares purchase orders and AP requests. Responsible for maintaining supplies, inventory, and ordering processes. Reviews and approves supply and service purchases as per protocol.
• Schedules office staff and verifies hours worked. Monitors and approves overtime and ETO for all employees. Approves payroll hours as per protocol.

Qualifications

• Education: High School Diploma or GED with a minimum of 3 years of documented Supervisory experience or a Bachelor’s degree in Business or Health Services related field.
• Skills: Excellent computer skills, including Word and Excel or similar software. Strong interpersonal skills with the ability to lead and direct both clinical and clerical staff. Strong organizational skills. Able to balance needs of the physicians and the initiatives of the organization. Demonstrates and promotes a strong commitment to achieving customer satisfaction.
• Years of Experience: Minimum of 3 years of progressively responsible supervisory and administrative experience if High School diploma/GED.
• Preferred Qualifications: Proficient in medical terminology. Strong knowledge base of physician billing office practices. Demonstrated knowledge of ICD-10 and CPT coding regulations and requirements.

Physical Requirements

• Must be able to move about the practice/department and between workstations.
• Must be able to understand directions (written and verbal), communicate and respond to inquiries.
• Must be able to occasionally lift or carry light equipment or supplies.
• Must be able to input and retrieve information from a computer.