Supervisor of Clinic Ops

Aurora Health Care; Neenah (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Aurora Health Care is seeking a skilled Operations Manager to supervise non-physician staff and optimize daily clinic workflows in Neenah, WI. You will oversee reception, scheduling, patient services, accounting, medical records, and related systems to ensure efficient operation and excellent patient care.

The role requires Bachelor’s in Health Care Admin or related field and about 3 years’ experience in a medical practice setting, with strong leadership, communication, and problem-solving

Qualifications

• Demonstrated leadership with experience coaching and evaluating staff.
• Strong communication and organizational abilities in a clinic/healthcare setting.
• Ability to develop and enforce policies, procedures, and operational workflows.
• Intermediate computer literacy and experience with office information systems.

Responsibilities

• Supervise day-to-day activities of non-physician staff to maintain productivity.
• Oversee reception, scheduling, patient service areas, accounting, and records.
• Serve as liaison between staff and physicians to improve patient service.
• Manage accounts payable processing and vendor/payer interactions.
• Lead HR duties including performance reviews, hiring, and staffing decisions.
• Ensure compliance with Code of Ethical Conduct and applicable laws.

Skills

Leadership

Communication

Organizational skills

Problem solving

Customer service

Conflict resolution

Interpersonal skills

Team building

Computer skills

Education

Bachelor's Degree in Health Care Administration or related field

Job description

• Supervises the day-to-day activities of non-physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and revises operational procedures as necessary.
• Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas. Establishes effective policies and procedures for each area, updating as necessary.
• Schedules non-physician staff ensuring that staff is appropriately deployed among offices.
• Functions as a liaison between non-physician staff and physicians to ensure effective service for patients.
• Establishes and maintains effective working relationships with group physicians.
• Oversees the day-to-day processing of accounts payable by preparing payment requests, obtaining proper authorization and ensuring that payments are made on a timely basis.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Major Responsibilities

• Supervises the day-to-day activities of non-physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and revises operational procedures as necessary.
• Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas. Establishes effective policies and procedures for each area, updating as necessary.
• Schedules non-physician staff ensuring that staff is appropriately deployed among offices.
• Functions as a liaison between non-physician staff and physicians to ensure effective service for patients.
• Establishes and maintains effective working relationships with group physicians.
• Oversees the day-to-day processing of accounts payable by preparing payment requests, obtaining proper authorization and ensuring that payments are made on a timely basis.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, And/or Certification Required

• None Required.

Education Required

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.

Experience Required

• Typically requires 3 years of experience in a similar medical practice setting which should include a thorough knowledge of physician billing, accounting and general medical office procedures.

Knowledge, Skills & Abilities Required

• Basic knowledge of medical procedures normally associated with a clinic setting.
• Demonstrated leadership skills including problem solving, decision making, prioritization, team building, customer service, and conflict resolution.
• Excellent interpersonal, communication, and organizational skills.
• Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
• Intermediate computer skills including experience in using computer applications in a medical practice setting.

Physical Requirements And Working Conditions

• Must be able to sit, walk, and stand throughout each day.
• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.