Medical Office Representative Full Time Days

AdventHealth; Louisville (CO); Sur place; USD 27 000 - 44 000; Plein temps

Résumé du poste

AdventHealth in Louisville, CO, is hiring for a Guest Services role focused on patient registration and front-desk support. You will welcome patients, verify demographics and insurance, and input billing information into the hospital systems to ensure smooth service flow.

The position emphasizes accurate data entry, clear communication with clinical partners, and timely discharge processes, with emphasis on enrollment assistance and patient education. A customer-service mindset is essential.

Qualifications

• Experience in health services administration or medical office settings preferred.
• Understanding of medical terminology and coding basics.
• Experience with patient billing and payment collection is preferred.

Responsabilités

• Answer incoming phone calls and direct calls appropriately.
• Update and verify patient demographics, insurance, and billing information.
• Register patients for services and ensure accurate data entry and timely discharge processing.
• Clarify and document financial assessments, benefits, and eligibility for post-care needs.
• Maintain communication with clinical partners to support patient access and experiences.
• Provide coverage for assigned work area to ensure prompt patient service.
• Assist with specialty duties to support Guest Services operations.
• Educate patients on test locations, portal access, and non-clinical follow-up actions.
• Collect co-pays and outstanding balances at check-in.

Connaissances

Customer service

Medical terminology

Billing & coding

Payment collection

Formation

Associate degree or higher in health services/admin

High School diploma or equivalent

Description du poste

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

100 HEALTH PARK DR

City:

LOUISVILLE

State:

Colorado

Postal Code:

80027

Job Description:

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow. Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Knowledge, Skills, and Abilities:

Education:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience:

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.77 - $31.63

Applications are accepted on an on-going basis

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.