Medical Office Representative Full Time Days

AdventHealth; Englewood (CO); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Colorado is seeking a Patient Access Representative to greet patients, verify demographics, insurance, and benefits, and register them for services across Inverness, Meadows, and other locations. You will coordinate with clinical partners to ensure accurate information and timely throughput.

You will collect co-pays, explain test locations and patient portal use, and support smooth financial clearance while maintaining a compassionate patient experience in a fast-paced

Qualifications

• High school diploma or higher; coursework in health services administration or related field preferred
• Experience in medical office, patient access, or billing
• Knowledge of insurance eligibility and patient demographics

Responsibilities

• Answers incoming phone calls and directs inquiries.
• Welcomes patients and collects demographics, insurance, and billing information; enters data into systems.
• Registers patients for services, facilitates discharge, and supports reimbursement.
• Clarifies financial responsibilities and benefits for post-care needs.
• Maintains relationship with clinical staff to ensure smooth patient flow and communication.
• Provides coverage for assigned work area to ensure prompt patient service.
• Performs guest services duties to support overall department operations.
• Promotes a safe work environment and communicates patient status to team.
• Educates patients on test locations and patient portal usage.
• Collects co-pays and outstanding balances at check-in; performs other duties as assigned.

Skills

Customer service

Medical office terminology

Billing and collections

Insurance verification

Data entry

Education

Associate degree in health services administration or related field

High school diploma or equivalent

Certified Healthcare Access Associate (CHAA)

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

2350 MEADOWS BLVD

City

CASTLE ROCK

State

Colorado

Postal Code

80109

Job Description

Job locations:

145 INVERNESS-Ortho and Spine Inverness

2356 MEADOWS-RidgeGate OBGYN

4350 LIMELIGHT-Neurosurgery One

2356 MEADOWS- Family Med at the Meadows

2360 MEADOWS BLVD-Orthopedics

2360 Meadows BLVD-Hematology and Oncology

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners' registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment. Communicates patients' status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Education

Knowledge, Skills, and Abilities:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field Of Study

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Additional Information

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$19.77 - $31.63

Applications are accepted on an on-going basis

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.