Medical Office Representative Full Time Days

AdventHealth; Highlands Ranch (CO); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off from day one

403(b) retirement plan

Parental leave

Job summary

AdventHealth in Highlands Ranch, CO is seeking a patient-focused guest services associate. You will greet patients, collect demographics and insurance details, and register them for services at multiple Broadway locations.

You will work with clinical partners to ensure smooth throughput, assist with payments and eligibility, and educate patients on test locations and portals. This role requires strong customer service and detail orientation.

Qualifications

• Experience in health services administration or related field preferred.
• High school grad required.
• Knowledge of medical billing and patient registration processes a plus.
• CHAA certification preferred.

Responsibilities

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.

Skills

Customer service

Medical terminology

Billing

Phone handling

Education

Associate degree in Health Services Administration or related field

High School Diploma or equivalent

Certified Healthcare Access Associate (CHAA)

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

7700 S BROADWAY

City

LITTLETON

State

Colorado

Postal Code

80122

Job Description

Job locations

• 7720 S BROADWAY - Primary Care at Broadway
• 7720 S BROADWAY -OBGYN
• 7780 S BROADWAY -Neurovascular Spec Phys
• 7780 S BROADWAY -Neurosurgery
• 9088 S RIDGELINE -Internal Med Highlands Ranch
• 119348 MGLI T -Primary Care at West Littleton

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Education

Knowledge, Skills, and Abilities

• Associate and/or higher‑level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field Of Study

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Licenses And Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$19.77 - $31.63

Applications are accepted on an on-going basis

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.