Medical Office Representative Denver Full Time Days

AdventHealth; Denver (CO); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Denver, CO is hiring for a Guest Services Associate. This role supports patient access by answering calls, registering patients, collecting co-pays, and ensuring accurate demographics and billing information across multiple locations.

You will work closely with clinical partners to maintain smooth patient flow, provide patient education on tests and portals, and uphold a safe, welcoming environment. Prior customer service in healthcare is preferred.

Qualifications

• Associates or higher in health services administration or related field preferred.
• High School graduate required.
• 1+ year of customer service in medical office preferred.
• Knowledge of medical terminology and billing processes preferred.

Responsibilities

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments.
• Provides education to patients regarding test locations, patient portal use, and follow-up actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.
• Other duties as assigned.

Skills

Customer service

Medical terminology

Payment collection

Education

High School Grad or Equiv

Associate's Degree in Health Services Administration or related field

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

2525 S DOWNING ST

City

DENVER

State

Colorado

Postal Code

80210

Job Description

Full Time, PRN, and Float positions available at the following locations:

• Primary care at Southmoor-7000 E Hampden
• AHMG Urology- AdventHealth Porter
• Neurosurgery One at Lakewood-PT 12596 W BAYAUD AVE BLDG
• Neurosurgery One Porter-AdventHealth Porter
• Colorado Joint Replaencemt-PT AH 2535 S DOWNING ST BLDG
• Complex Gyn Surgery-ADVENTHEALTH 2555 S DOWNING

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.
• Other duties as assigned.

Education

Knowledge, Skills, and Abilities:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field Of Study

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Licenses And Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]

Pay Range

$19.77 - $31.63

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.