Medical Office Representative

Team Member Services; United States; Sur place; USD 27 000 - 44 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

403-B retirement plan

4 weeks parental leave

Career development

Whole person well-being resources

Mental health resources

Pet benefits

Résumé du poste

AdventHealth in Littleton, CO is seeking a Patient Access Clerk to greet patients, verify demographics and insurance, and input billing data as part of a collaborative guest services team.

You will register patients for services, verify coverage, and assist with discharge to optimize reimbursement, while guiding patients on portals and follow-up steps. A relevant healthcare or business background is preferred, with strong communication and accuracy.

Qualifications

• 1+ year of customer service in a medical setting preferred
• Experience entering patient demographics, insurance, billing information
• Familiarity with medical terminology and coding concepts preferred
• Prior collections experience is a plus

Responsabilités

• Answer incoming phone calls and direct inquiries to the right area
• Welcomes patients and updates demographics, insurance, and billing data
• Register patients for services and assist with discharge and reimbursement
• Explain financial responsibilities, eligibility, and benefits to patients
• Maintain communication across clinical and patient access teams for smooth flow
• Provide education on test locations, patient portal, and follow-up actions
• Request co-pays and outstanding balances at check-in
• Support guest services duties to ensure efficient operation

Connaissances

Customer service

Medical office experience

Medical terminology

Billing & collections

Formation

Associate degree in Health Services Administration or related field

High School diploma or equivalent

Description du poste

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 7780 S Broadway

City: Littleton

State: Colorado

Postal Code: 80122

Job Description:

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners' registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients' status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.
• Other duties as assigned.

Education:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience:

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Additional Information:

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.77 - $31.63

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.