Medical Office Representative

AdventHealth; Castle Rock (CO); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Castle Rock, CO seeks a Guest Services / Patient Access representative to welcome patients, verify data, and process registrations. You will coordinate with clinical partners, collect co-pays, and guide patients on portals and follow-ups in a fast-paced setting.

The role requires strong customer service, medical terminology familiarity, and the ability to handle billing and coding tasks with accuracy. The position offers full-time hours and a comprehensive benefits package.

Qualifications

• Associate or higher education in health services administration or related field (preferred).
• High school diploma or equivalent required.
• 1+ year of customer service in a medical office or similar with medical terminology, coding, charge entry and payment collection (preferred).

Responsibilities

• Answer incoming phone calls, respond to inquiries, and direct calls appropriately.
• Welcome patients; verify demographics, insurance, and billing information; process forms.
• Register patients for services; ensure accuracy; facilitate timely discharge and maximize reimbursement.
• Explain co-pays and outstanding balances at check-in; support post-care financial needs.
• Coordinate with clinical partners to maintain open communication and patient flow.
• Provide education to patients regarding test locations, patient portal use, and follow-up actions.
• Maintain a safe work environment; provide coverage as assigned.

Skills

Customer service

Medical terminology

Billing and coding

Communication skills

Education

Associate degree in health services administration

High school diploma or equivalent

Tools

CHAA

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

24 Hours (United States of America)

Address:

2352 Meadows Blvd

City:

Castle Rock

State:

Colorado

Postal Code:

80109

Job Description:

Answers incoming phone calls, responds to inquiries, and directs calls appropriately. Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems. Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement. Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs. Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences. Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs. Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments. Promotes a safe work environment. Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow. Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions. Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Knowledge, Skills, and Abilities:

Education:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience:

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)

• Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.77 - $31.63

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.