Medical Office Receptionist

Parker Hearing Institute, APC; Torrance (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Parker Hearing Institute in Torrance, CA is seeking an experienced Front Office Receptionist to be the first contact for patients and to ensure a courteous, efficient front desk experience.

The ideal candidate has healthcare office experience, strong communication skills, and a keen eye for detail to manage scheduling, insurance verification, payments, and patient records in a fast-paced audiology environment.

Join a patient-centered practice focused on hearing health and professional growth.

Qualifications

• Minimum of 2 years of front office, medical receptionist, healthcare administration, or related experience required.
• Experience in a medical practice, specialty clinic, or healthcare setting is strongly preferred.
• Strong understanding of patient scheduling, insurance verification, and front office procedures.
• Excellent verbal, written, and interpersonal communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Demonstrated critical thinking and problem-solving abilities, with the capacity to identify issues, evaluate options, and implement effective solutions while maintaining a positive patient experience.
• Proficiency with computer systems, Microsoft Office, scheduling software, and electronic medical records (EMR/EHR).
• Dependable, professional, and patient-centered approach.
• Ability to work independently and collaboratively within a team environment.
• Spanish speaking candidates are encouraged to apply.
• Experience in audiology, hearing healthcare, or ENT practices is a plus.

Responsibilities

• Greet patients and visitors in a warm, professional, and welcoming manner.
• Manage incoming phone calls, address patient inquiries, and route calls appropriately.
• Schedule, confirm, and coordinate patient appointments while optimizing provider schedules.
• Perform patient check-in and check-out procedures accurately and efficiently.
• Verify insurance benefits and eligibility, collect payments, and assist with billing-related inquiries.
• Maintain accurate patient records and ensure timely data entry.
• Coordinate with audiologists and clinical staff to support daily patient flow and office operations.
• Manage incoming and outgoing correspondence, including patient communications and email inquiries.
• Utilize strong problem-solving skills to address patient concerns, scheduling conflicts, insurance-related issues, and front office challenges in a professional, timely, and patient-focused manner.
• Maintain a clean, organized, and professional reception area.
• Ensure all patient information is handled in compliance with HIPAA and privacy regulations.

Skills

Communication skills

Multitasking

Patient scheduling

Insurance verification

EMR/EHR

Microsoft Office

Spanish language

Education

High school diploma or equivalent

Tools

Scheduling software

EMR/EHR systems

Microsoft Office

Job description

Parker Hearing Institute is seeking an experienced and highly professional Front Office Receptionist to join our growing practice. As the first point of contact for our patients, this role is essential in delivering an exceptional patient experience while ensuring the efficient operation of our front office.

We are dedicated to improving lives through better hearing and are looking for an individual with prior medical office or healthcare reception experience who understands the importance of compassionate patient care, attention to detail, and outstanding customer service.

Position Overview

The ideal candidate is an organized, dependable, and patient-focused professional with experience managing front office responsibilities in a medical or healthcare setting. This individual should be comfortable multitasking, handling a high volume of patient interactions, and maintaining professionalism in a fast-paced environment.

Key Responsibilities

• Greet patients and visitors in a warm, professional, and welcoming manner.


• Manage incoming phone calls, address patient inquiries, and route calls appropriately.


• Schedule, confirm, and coordinate patient appointments while optimizing provider schedules.


• Perform patient check-in and check-out procedures accurately and efficiently.


• Verify insurance benefits and eligibility, collect payments, and assist with billing-related inquiries.


• Maintain accurate patient records and ensure timely data entry.


• Coordinate with audiologists and clinical staff to support daily patient flow and office operations.


• Manage incoming and outgoing correspondence, including patient communications and email inquiries.


• Utilize strong problem-solving skills to address patient concerns, scheduling conflicts, insurance-related issues, and front office challenges in a professional, timely, and patient-focused manner.


• Maintain a clean, organized, and professional reception area.


• Ensure all patient information is handled in compliance with HIPAA and privacy regulations.

Required Qualifications

• Minimum of 2 years of front office, medical receptionist, healthcare administration, or related experience required.


• Experience in a medical practice, specialty clinic, or healthcare setting is strongly preferred.


• Strong understanding of patient scheduling, insurance verification, and front office procedures.


• Excellent verbal, written, and interpersonal communication skills.


• Exceptional organizational skills and attention to detail.


• Ability to manage multiple priorities while maintaining accuracy and professionalism.


• Demonstrated critical thinking and problem-solving abilities, with the capacity to identify issues, evaluate options, and implement effective solutions while maintaining a positive patient experience.


• Proficiency with computer systems, Microsoft Office, scheduling software, and electronic medical records (EMR/EHR).


• Dependable, professional, and patient-centered approach.


• Ability to work independently and collaboratively within a team environment.


• Spanish speaking candidates are encouraged to apply.


• Experience in audiology, hearing healthcare, or ENT practices is a plus.

What We're Looking For

We are seeking a seasoned professional who understands that every patient interaction matters. The ideal candidate will be confident, proactive, and committed to delivering exceptional service while maintaining the highest standards of professionalism and efficiency. The successful candidate will possess strong problem-solving skills, exercise sound judgment, and be able to navigate unexpected challenges with composure while ensuring a positive and seamless experience for every patient.

Why Join Parker Hearing Institute?

• Join a respected, patient-centered healthcare practice.


• Work alongside dedicated professionals committed to improving hearing health.


• Enjoy a supportive, team-oriented work environment.


• Make a meaningful impact on patients and their families every day.


• Opportunity for professional growth and long-term career development.