Medical Office Receptionist

ReDiscover; Raytown (MO); Hybrid; USD 32,000 - 42,000; Full time

Job summary

ReDiscover’s Urgent Care Clinic seeks a Medical Office Receptionist to greet clients, manage schedules, process registrations and payments, and coordinate referrals. You will support daily operations and help maintain a confidential, welcoming environment for patients and families.

The role emphasizes strong communication, accuracy, and the ability to multitask in a fast-paced health care setting, with a schedule that includes long shifts and weekends as needed.

Qualifications

• High school diploma or GED required.
• Experience in administrative or front-desk roles preferred.
• Ability to manage high call volume with professionalism.

Responsibilities

• Greet clients and visitors warmly to create a welcoming environment.
• Schedule appointments, process payments, and complete registrations.
• Answer phones, route calls, and coordinate referrals.
• Maintain accurate records and assist with front office workflows.
• Protect patient privacy and comply with HIPAA policies.

Skills

Administrative support

Customer service

Phone multitasking

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

# Medical Office Receptionist7001 Blue Ridge Blvd - Raytown, MO 64133## OverviewPosition TypeFull TimeJob ShiftDayEducation LevelHigh School or GEDTravel PercentageNone## Description**Make a Difference as a Medical Office Receptionist with ReDiscover**Join ReDiscover’s Urgent Care Department and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.**Why ReDiscover?*** 500+ dedicated professionals* Over five decades of community impact* A culture grounded in compassion, collaboration, and growth**About the Urgent Care Program**The Behavioral Health Urgent Care Clinic (BHUCC) is the first program of it's kind in the Kansas City area that provides the community immediate, same-day access to psychiatric medication for mental health and substance use needs. Through a multi-disciplinary approach, the BHUCC team provides care to clients every day of the week, including evenings, weekends and holidays to meet the client's and community's needs.**What You’ll Do*** **Be the first friendly face our clients see** by greeting every client, visitor, and guest with professionalism, compassion, and respect while creating a welcoming and safe environment.* **Keep the front office running efficiently** by scheduling appointments, answering incoming calls, updating client information, processing payments, and completing registration and insurance paperwork.* **Connect clients to the care they need** by routing calls, coordinating referrals, and directing individuals to the appropriate programs and services.* **Support daily clinic operations** by maintaining accurate records, organizing front office workflows, and assisting the care team with administrative needs.* **Protect client privacy and confidentiality** by safeguarding Protected Health Information (PHI) and adhering to HIPAA and organizational policies.* **Foster a positive team culture** by communicating effectively, collaborating across departments, and contributing to a respectful, inclusive workplace.* **Stay prepared to support our mission** by completing required training, assisting with same-sex urine drug screens when needed, and taking on additional responsibilities that help serve our clients.**Requirements of the Position*** High school diploma or GED required.* One (1) year of administrative, customer service, or business office experience preferred.* One (1) year of experience serving clients in a healthcare, behavioral health, human services, or similar environment preferred.* Experience managing high-volume phone calls and multitasking in a fast-paced setting is highly preferred.* Strong written, verbal, and interpersonal communication skills.* Proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn new technology and software systems.**Schedule*** Full-time position consisting of three (3) 12-hour shifts each week, plus one (1) 8-hour shift every other week.* Current regular schedule of Wednesday, Thursday, Friday from 8:30 a.m. to 9:00 p.m., plus an 8:30 a.m. to 5:00 p.m. Sunday every other week.* Upon transition into our new location, the schedule will consist of a 4 day work week, with schedules starting 7:00 AM to 6:00 PM, or 12:00 PM to 11:00 PM* Because our Urgent Care Clinic serves the community seven days a week, candidates must be available to work rotating weekends and holidays as needed.**Grow With Us**We’re committed to your professional development and will support your growth as a Medical Office Receptionist through training, collaboration, and meaningful work.**Ready to join a team that’s passionate about people? Apply today and help make wellness accessible for all.**