Licensed Crisis Team Leader

ReDiscover; Kansas City (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

ReDiscover is seeking a Licensed Crisis Team Leader to oversee the Behavioral Health Urgent Care Clinic in Missouri. This role blends supervision with direct client care, including comprehensive assessments, and requires collaboration with community partners to ensure timely access to services.

Candidates should hold an active Missouri clinical license and possess strong leadership, communication, and customer-service skills.

Qualifications

• Master’s Degree in a social science field.
• Active clinical license in Missouri (Psychologist, Licensed Professional Counselor, Licensed Marriage & Family Therapist, or Licensed Clinical Social Worker).
• Provisionally licensed individuals may be considered with contingency to licensure.
• Two years of direct service experience in a mental health setting preferred.
• Familiarity with mental illness and substance use disorders.
• Strong communication and customer service skills.
• Comfort with electronic health records and Microsoft Office.

Responsibilities

• Provide clinical assessments and supervise team while meeting productivity expectations.
• Collaborate with healthcare providers, law enforcement, courts, managed care organizations, and referral sources to ensure timely access to services.
• Monitor program performance and prepare reports for leadership and funding partners.
• Participate in cross-functional initiatives to improve service quality and client outcomes.
• Ensure compliance with regulatory, contractual, and organizational standards.
• Identify opportunities for growth and improve processes with leadership.

Skills

Strong communication

Customer service

Team leadership

Education

Master’s Degree in a social science field

Tools

EHR systems

Microsoft Office

Job description

Make a Difference as a Licensed Crisis Team Leader with ReDiscover
Join ReDiscover’s Urgent Care Department and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.

Why ReDiscover?

• 500+ dedicated professionals
• Over five decades of community impact
• A culture grounded in compassion, collaboration, and growth

About The Urgent Care Program

The Behavioral Health Urgent Care Clinic (BHUCC) is the first program of it\'s kind in the Kansas City area that provides the community immediate, same-day access to psychiatric medication for mental health and substance use needs. Through a multi-disciplinary approach, the BHUCC team provides care to clients every day of the week, including evenings, weekends and holidays to meet the client\'s and community\'s needs.

What You’ll Do

• This is a working supervisor position that combines team leadership responsibilities with direct client care, including providing clinical assessments and meeting established productivity expectations.
• Collaborate with internal leaders and community partners—including healthcare providers, law enforcement, courts, managed care organizations, and referral sources—to ensure timely access to services and positive outcomes for those we serve.
• Monitor program performance and prepare reports, recommendations, and updates for organizational leadership and funding partners.
• Participate in cross-functional initiatives and continuous improvement efforts to enhance service quality, operational effectiveness, and client outcomes.
• Ensure compliance with all applicable regulatory, contractual, and organizational standards while supporting the financial health and sustainability of assigned programs.
• Partner with leadership to identify opportunities for growth, improve processes, and strengthen program performance.

Requirements Of The Position

• Master’s Degree in a social science field (as defined by the Department of Mental Health)
• Active clinical license in the State of Missouri, which includes: Psychologist, License Professional Counselor, Licensed Marriage & Family Therapist, or a Licensed Clinical Social Worker is required.
• Provisionally licensed individuals may be considered with contingency to receive licensure within a determined timeframe.
• Two (2) years of experience in a direct service provision in a mental health setting preferred.
• Familiarity with mental illness and substance use disorders
• Strong communication and customer service skills
• Comfort with electronic health records and intermediate computer proficiency (Microsoft Office and the use of email)

Schedule Requirements

• Full-time position, consisting of three (3) 12-hour shifts each week, plus one (1) 8-hour shift every other week.
• Urgent Care operates seven (7) days per week; candidates must be available to work rotating weekends and holidays as needed.

Grow With Us

We’re committed to your professional development and will support your growth as a Crisis Team Leader - Licensed through training, collaboration, and meaningful work.

Ready to join a team that’s passionate about people? Apply today and help make wellness accessible for all.